Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Armando Santana Ruiz

Oakland,CA

Summary

I am a dedicated team member with expertise and experience in customer service and can efficiently take orders. Proven ability to maintain high standards of cleanliness and organization, especially in fast-paced environments. I believe myself to be a fast learner with the ability to learn best by demonstration and practice.

Overview

2
2
years of professional experience

Work History

Crew Member

Raising Cane's
Oakland, CA
11.2024 - 08.2025
  • Maintained cleanliness and organization of dining and kitchen areas.
  • Collaborated with team members to ensure efficient service flow.
  • Prepared food items according to menu specifications and safety standards.
  • Assisted customers with orders and provided product recommendations.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.

Shift Leader

Wingstop
Alameda, California
10.2023 - 11.2024
  • Supervised daily operations and ensured compliance with safety protocols.
  • Trained new team members on company standards and procedures.
  • Facilitated effective communication between team members during shifts.
  • Monitored customer service standards and addressed guest inquiries promptly.
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Resolved customer complaints promptly and professionally.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.

Education

Bachelor of Science - Mechanical Engineering

California State University, Long Beach
Long Beach, CA
05-2029

High School Diploma -

Oakland Technical High School
Oakland, CA
05-2025

Skills

  • Team collaboration
  • Customer service
  • Taking orders
  • Line efficiency
  • Interactive communication skills
  • Valid Driver's license
  • Cleaning and sanitizing
  • Food preparation
  • Cash handling
  • Cleaning
  • Flexible schedule
  • Basic math
  • Attention to detail

Accomplishments

  • Graduated High School with Honors
  • Completed 29 Credits worth of Community College courses while in high school.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Crew Member

Raising Cane's
11.2024 - 08.2025

Shift Leader

Wingstop
10.2023 - 11.2024

Bachelor of Science - Mechanical Engineering

California State University, Long Beach

High School Diploma -

Oakland Technical High School

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