Armando Urbina
Laredo,TX
Summary
Protective security guard with several years of experience working to promote safety of people and premises in assigned area. Expertise in controlling exits and entrances and testing and inspecting fire and security systems. Proactive and watchful professional possessing deep knowledge of of security operations and safety practices. Have unarmed security guard experience, Level II certified, and Level III certified.
Overview
13
13
years of professional experience
Work History
Security Officer
Deployed Services
Laredo, Tex
08.2022 - Current
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Performed first aid and CPR when necessary during emergency situations.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Guarded restricted areas to prevent unauthorized entry.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Maintained high levels of alertness throughout shifts.
Correctional Officer
LaSalle County Regional Detention Center
Encinal, US
03.2021 - 04.2022
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
Dispatcher
Deep Well Energy Services
Charlotte, US
10.2019 - 03.2020
- Worked in a office where I would receive calls or I would make calls to find or get work for drivers
- I would get paperwork done with details of job and location
- I would be calling them every hour to see if everything is going good and making sure job would get done.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Maintained logs of all incoming calls and assigned tasks.
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Manager
Peter Piper Pizza
Laredo, US
03.2012 - 10.2019
- As a Peter Piper Pizza Manager I would train and supervise a team of 15 to 20 team members to ensure excellent guest service standards.
- i would oversees food preparation, safety and quality; and develops ideas to exceed sales goals while in a fast-paced, high-energy environment.
- Overall operation of a single restaurant ensuring desired restaurant outcomes.
- Ability to interact with customers, provide excellent guest service, effective dining room management and answer guest inquiries and complaints
- Motivate and direct team members to exceed customer expectations with fast, accurate, friendly service in clean surroundings
- Assume full accountability for the restaurant profit and loss management by implementing marketing strategies, following cash control procedures, maintaining inventory, producing quality products, managing labor, and reviewing financial reporting to enhance restaurant results.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
High school diploma - Criminal Justice
Lyndon B Johnson High School
Laredo, TX06.2011
Skills
- Computer Skills
- Spanish
- Cash Handling
- Security
- Law Enforcement
- Identification verification
- Premises patrol
- Security guard license
- Dispatch
- Conflict resolution techniques
- First aid and CPR certified
- Staff management
- Shift work experience
- Coaching and mentoring
- Staff training and development
Languages
- E, Fluent
- Spanish, Intermediate
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Security Officer
Deployed Services
08.2022 - Current
Correctional Officer
LaSalle County Regional Detention Center
03.2021 - 04.2022
Dispatcher
Deep Well Energy Services
10.2019 - 03.2020
Manager
Peter Piper Pizza
03.2012 - 10.2019
High school diploma - Criminal Justice
Lyndon B Johnson High School