Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
General Manager of Operations
Golden Training
Buenos Aires, Buenos Aires
03.2019 - Current
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Trained, coached and mentored staff to support smooth adoption of new training programs.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
English Language Tutor
Newsgate Establishment
Buenos Aires, Buenos Aires
03.2020 - 02.2022
- Identified students struggling with material and made arrangements to meet one-on-one during study hall or other time periods to provide additional instruction in one-on-one environment.
- Delivered instruction in language arts encompassing reading, grammar, composition and literature, working with teachers in other subjects to integrate skills across curriculum.
- Authored tests and quizzes to evaluate student learning and comprehension.
- Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
- Built relationships with students to understand obstacles to learning such as difficult home situations, illness or social hurdles.
- Developed age-appropriate lesson content for literature pieces to meet diverse learning styles.
Customer-service-representative
Omint
Buenos Aires, Argentina
12.2016 - 12.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Education
Applied Psychology
Social And Philosophical Foundations of Education
Skills
- Billing and Payment Processing
- Customer Needs Assessments
- Phone Inquiries
- Selling Techniques
- Service Quality
- Operational Efficiency
- Vendor Relationships
- Warm and Friendly
- Adaptable and Flexible
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
English Language Tutor - Newsgate Establishment
03.2020 - 02.2022
General Manager of Operations - Golden Training
03.2019 - Current
Customer-service-representative - Omint
12.2016 - 12.2019
Universidad De Buenos Aires - , Applied Psychology
Universidad De Buenos Aires - , Social And Philosophical Foundations of Education
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