Armando Vargas
Elgin
Summary
Accomplished General Manager recognized for enhancing customer loyalty through effective complaint resolution. Expertise in time management and administrative skills, ensuring seamless operations and financial accuracy.
Overview
6
6
years of professional experience
Work History
General Manager
Circle K
East Dundee, IL
05.2021 - Current
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Analyzed sales trends to identify opportunities for upselling additional services or offering promotional discounts.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Enhanced financial decision-making capabilities by providing timely, accurate information to management through regular performance reports.
- Collected and reported monthly expense variances and explanations.
- Ensured accurate and timely payments for all employees, managing weekly and monthly payroll cycles.
Assistant Store Manager
True Blue
Elgin, IL
05.2020 - 2021
- Managed inventory of cleaning supplies, ensuring availability for operations.
- Implemented safety protocols, reducing incidents during car wash processes.
- Conducted regular inspections of equipment to maintain optimal performance.
- Collaborated with management to improve workflow and increase service efficiency.
- Greeted customers and guided cars into washing and detailing area.
- Inspected incoming vehicles, assessed condition, and took note of any current damage prior to starting wash or detail.
- Streamlined workflow for increased productivity, ensuring all tasks were completed in a timely manner.
- Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.
Education
High School Diploma -
Larkin
Elgin, ILAssociate of Arts - Accounting And Finance
Elgin Community College
Elgin, IL05-2027
Certificate - Vocational Specialist - Engine Mechanical Repair
Elgin Community College
Elgin, IL12-2019
Skills
- Leadership and team building
- Training and coaching
- Employee scheduling
- Administrative skills
- Customer retention
- Time management and prioritization
- Cost analysis and savings
- Bilingual
- Proficient in excel
Store Manager Leadership Development Program
Top Performer & Leadership Coach: Selected for the store manager leadership development award. Formally designated as a certified coach to mentor and onboard incoming management talent, ensuring culture consistency and operational excellence across the district.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
Circle K
05.2021 - Current
Assistant Store Manager
True Blue
05.2020 - 2021
High School Diploma -
Larkin
Associate of Arts - Accounting And Finance
Elgin Community College
Certificate - Vocational Specialist - Engine Mechanical Repair
Elgin Community College