Summary
Overview
Work History
Education
Skills
Certification
Notable Hobbies
Timeline
Generic

ARMANI BRAUD

St. James,La

Summary

Kind and Respectful

Creative

Works well with others

Able to communicate in a professional , courteous manner

Fast learner

Able to resolve conflict in a positive manner

Detail-oriented

Observant and alert Proficient in written communication

Motivational

Compassionate

Goal-Driven

Attentive

Overview

4
4
years of professional experience
1
1
Certification

Work History

PBX Operator/ Medical Admissions Clerk

Prevost Memorial Hospital
02.2021 - Current
  • Operate switchboard and direct incoming calls to internal personnel and departments, routing to best-qualified department.
  • Resolve customer issues and complaints promptly and politely, upholding satisfaction.
  • Support customers by managing around 50-60 calls per day efficiently while maintaining professionalism and upbeat tone.
  • Collect and verify telephone numbers, addresses, and proper spelling of names.
  • Respond to inquiries with patience and positivity to establish excellent first impression.
  • Make immediate emergency call-outs and overhead pages to appropriate personnel during crises in the ER department.
  • Make overhead announcements to spread general information to hospital staff, patients, and visitors.
  • Assist visiting company representatives and deliver personnel.
  • Make calls to housekeeping and maintenance departments, when necessary, to ensure that patient waiting area is easily accessible, sanitized, and free of hazards and take on these tasks myself at hours that necessary personnel is not available.
  • Create and maintain company phone directory with current extensions and staff information.
  • Troubleshoot minor problems with machinery in the PBX Office.
  • Provide physical assistance to patients that require it, and direct patients and visitors to the people and/or departments they needed to visit.
  • Monitor visitors of patient's in the ER.
  • Ensured that everyone followed the CDC guidelines and hospital policy while in the facility during the peak of the Covid-19 pandemic.
  • Thoroughly explain to patients the meaning of the documents they are required to sign during the check-in process.
  • Obtain and record all necessary patient information such as each patient's address, phone number, and health insurance information.
  • Retrieve patient information for other departments when requested.
  • Correct past registration errors made in the system by other departments and update registration information.
  • Organize files and temporarily store them to be delivered to medical records department.
  • Assist ER staff when asked to and when I feel help is needed..
  • Provided callers with the contact information for other health or emergency facilities when the information was requested.

Summer Assistant

St. James Parish Sheriff's Department
05.2019 - 08.2019
  • Worked commissary window alternatively
  • Checked and corrected commissary lists to ensure that items ordered were properly distributed.
  • Marketed the department's many services and events to visitors through active communication.
  • Greeted and assisted visitors
  • Entered traffic tickets and driver information on computer
  • Entered visitor info in computer system
  • Organized files in file room
  • Answered calls, transferred phone calls throughout the facility, and answered inquiries about visitation, mail, and inmate accounts.
  • Ran errands.
  • Shadowed staff to learn new industry-specific skills and expand upon previously-developed abilities.
  • Provided basic computer assistance to help visitors access needed resources.
  • Organized and retrieved inmates' personal property upon their release.
  • Offered basic reference assistance to support information needs.

Education

Criminal Justice

Southern University And A & M College
Baton Rouge, LA
05.2024

High School/Diploma -

Ascension Catholic Diocesan Regional High School
Donaldsonville, LA
05.2019

Skills

  • Message Routing
  • Office Cleaning
  • Assisting Callers/ Visitors
  • Office Supplies and Inventory
  • Switchboard Management
  • Call Transfers
  • Active Listening and Communication
  • Excellent Phone Demeanor
  • Clear Communication
  • Information Updates
  • Supply Stocking
  • Answering Questions
  • Great at exhibiting effective team work
  • Organizing and retrieving records and information
  • Proficient in Microsoft Office, AthenaNet, and Google Office
  • Can quickly learn how to use and navigate new software
  • CPR Certified
  • Written Communication
  • Writing
  • Excellent Reading Comprehension

Certification


  • CPR Training, American Heart Association - 2016

Notable Hobbies

     Drawing and Painting- All of my drawings and paintings are of people. Some of them are intended to evoke thought, and some are meant to be visually attractive and nothing more. I don't usually paint any specific person, but I do use random images of actual people as references. My inspiration for my art is usually my emotions or events that take place in my personal life.

     

     Reading- I enjoy autobiographies. I love to learn about people from their own perspective and relive their life events with them. Understanding one person gets you just a little closer to understanding the world as a whole. I am also extremely interested in learning about people's struggles and how they were triumphant in the end. I love happy endings and feel that everyone deserves one. I feel the best advice to take is the advice of someone who has lived through the worst and the best of what life has to offer.


     Poetry- I enjoy writing poems. They are often about random things that spontaneously peak my interest at some point during the day. I also enjoy hearing/ reading them and finding meaning in them.

Timeline

PBX Operator/ Medical Admissions Clerk

Prevost Memorial Hospital
02.2021 - Current

Summer Assistant

St. James Parish Sheriff's Department
05.2019 - 08.2019

Criminal Justice

Southern University And A & M College

High School/Diploma -

Ascension Catholic Diocesan Regional High School

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ARMANI BRAUD