Sarah Mokwa
Pocatello,ID
Summary
Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hospital Operator
University Of Utah Health
08.2020 - 05.2023
- Answered incoming phone calls in timely manner and transferred callers to correct person or department.
- Provided information about clinic hours and phone numbers, hospital rules and policies, and appointment times and dates while maintaining confidentiality and observing HIPPA.
- Paged on-call provider for urgent issues and patient transfers.
- Updated phone list, call schedule, and maintained patient room and ext list.
- Responded and accurately processed emergency notification requests including overhead announcements, pager notifications, and escalation.
- Provided guest service functions for inpatients such as ordering meals, calling long distance, and putting in work orders for broken items.
Frozen Yogurt Shop Worker
Ugurt
10.2019 - 06.2020
- Greeted incoming customers and provided reliable, friendly customer service.
- Processed sales transactions for cash, debit, and credit purchases.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Notified supervisor and peers of low product inventory and customer complaints.
Food and Beverage Cashier
Tonyburgers
10.2018 - 03.2019
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Engaged customers to help create superior food and beverage experience.
- Operated and sanitized kitchen and food preparation equipment.
- Provided correct change to customers while following cash handling policies and procedures.
Hostess
Texas De Brazil
05.2018 - 09.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Nursing
Idaho State University
Meridian, ID05.2024
Bachelor of Science - Health Studies
Boise State University
Boise, ID08.2022
High School Diploma -
Bishop Kelly High School
Boise, ID05.2017
Skills
- Telephone Communication
- Crisis Management
- Message Routing
- Cleaning and Organization
- Safety Awareness
- Patient Evaluation
- Health and Wellness Education
- Monitoring Telemetry
- Medication Side Effect Knowledge
- Measuring Medication Dosages
- Interdisciplinary Collaboration
- Patient Advocacy
Certification
- First Aid/CPR Certified
Timeline
Hospital Operator
University Of Utah Health
08.2020 - 05.2023
Frozen Yogurt Shop Worker
Ugurt
10.2019 - 06.2020
Food and Beverage Cashier
Tonyburgers
10.2018 - 03.2019
Hostess
Texas De Brazil
05.2018 - 09.2018
Bachelor of Science - Nursing
Idaho State University
Bachelor of Science - Health Studies
Boise State University
High School Diploma -
Bishop Kelly High School
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