Sarah Mokwa
Pocatello,ID
Summary
Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hospital Operator
University Of Utah Health
Boise, ID (Remote)
08.2020 - 05.2023
- Answered incoming phone calls in timely manner and transferred callers to correct person or department.
- Provided information about clinic hours and phone numbers, hospital rules and policies, and appointment times and dates while maintaining confidentiality and observing HIPPA.
- Paged on-call provider for urgent issues and patient transfers.
- Updated phone list, call schedule, and maintained patient room and ext list.
- Responded and accurately processed emergency notification requests including overhead announcements, pager notifications, and escalation.
- Provided guest service functions for inpatients such as ordering meals, calling long distance, and putting in work orders for broken items.
Frozen Yogurt Shop Worker
Ugurt
Salt Lake City, UT
10.2019 - 06.2020
- Greeted incoming customers and provided reliable, friendly customer service.
- Processed sales transactions for cash, debit, and credit purchases.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Notified supervisor and peers of low product inventory and customer complaints.
Food and Beverage Cashier
Tonyburgers
Salt Lake City, UT
10.2018 - 03.2019
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Engaged customers to help create superior food and beverage experience.
- Operated and sanitized kitchen and food preparation equipment.
- Provided correct change to customers while following cash handling policies and procedures.
Hostess
Texas De Brazil
Meridian, ID
05.2018 - 09.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Nursing
Idaho State University
Meridian, ID05.2024
Bachelor of Science - Health Studies
Boise State University
Boise, ID08.2022
High School Diploma -
Bishop Kelly High School
Boise, ID05.2017
Skills
- Telephone Communication
- Crisis Management
- Message Routing
- Cleaning and Organization
- Safety Awareness
- Patient Evaluation
- Health and Wellness Education
- Monitoring Telemetry
- Medication Side Effect Knowledge
- Measuring Medication Dosages
- Interdisciplinary Collaboration
- Patient Advocacy
Certification
- First Aid/CPR Certified
Timeline
Hospital Operator
University Of Utah Health
08.2020 - 05.2023
Frozen Yogurt Shop Worker
Ugurt
10.2019 - 06.2020
Food and Beverage Cashier
Tonyburgers
10.2018 - 03.2019
Hostess
Texas De Brazil
05.2018 - 09.2018
Bachelor of Science - Nursing
Idaho State University
Bachelor of Science - Health Studies
Boise State University
High School Diploma -
Bishop Kelly High School