Reyna Melendez
Dallas,TX
Summary
Dynamic professional with extensive experience at Methodist Health System, excelling in call routing and complaint resolution. Proven ability to maintain a calm demeanor while effectively managing customer inquiries. Proficient in Microsoft Excel, demonstrating outstanding communication skills to enhance customer satisfaction and streamline operations.
Overview
1
1
year of professional experience
Work History
Hospital Operator
Methodist Health System
Dallas, TX
06.2024 - Current
- Utilized various software programs including Microsoft Word, Excel, and Outlook to complete job tasks efficiently.
- Answered incoming calls and directed them to the appropriate department or individual.
- Maintained a professional demeanor while handling customer calls.
- Greeted callers and identified their needs quickly and accurately.
- Handled escalated customer complaints professionally and effectively.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Operated telephone switchboard to provide information, take messages and forward calls.
Cashier
Walmart
Dallas, TX
01.2024 - 05.2025
- Answered customer inquiries regarding store policies and procedures.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
Resolute Academy
Dallas, TX10-2023
Skills
- Call routing
- Telephone switchboard
- Microsoft Excel
- Customer service
- Complaint resolution
- Data entry
- Outstanding communication skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Hospital Operator
Methodist Health System
06.2024 - Current
Cashier
Walmart
01.2024 - 05.2025
High School Diploma -
Resolute Academy
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