Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Armani Davis

Bolingbrook,IL

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Call Center Representative

Apple Remote
01.2024 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.

Warehouse Associate

RJW Transport
09.2022 - 12.2023
  • Improved warehouse efficiency by streamlining inventory management processes.
  • Reduced order processing time through effective organization and prioritization of tasks.
  • Maintained a safe working environment by adhering to safety protocols and guidelines.
  • Assisted in reducing product damage by properly handling and storing materials.

Before and After School Assistant

Right At School
05.2022 - 11.2023
  • Enhanced student engagement by incorporating creative activities and hands-on learning experiences in before and after school programs.
  • Reduced behavioral issues by implementing effective classroom management strategies and fostering a positive environment.
  • Supported diverse learning needs through differentiated instruction and personalized attention to each student.
  • Collaborated with other staff members to design engaging, age-appropriate curriculum for before and after school programs.

Customer Service Representative

South Loop Auto Service
09.2019 - 08.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Call Center Representative

Physicians Of The North Shore
08.2019 - 07.2020
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Warehouse Associate

Amazon
01.2018 - 01.2020
  • Reduced order processing time through effective organization and prioritization of tasks.
  • Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Assisted in reducing product damage by properly handling and storing materials.

Education

Kendall College
Chicago, IL

No Degree -

The Nail Inn & School of Cosmetology
Lemont, IL
08.2019

High School Diploma -

Bolingbrook Highschool
Bolingbrook, IL
06.2019

Skills

  • Quality Assurance
  • Data Entry
  • Customer Service
  • Customer Relationship Management
  • Training experience
  • Call Center Customer Service
  • Inventory counting
  • Order Picking
  • Shipping and receiving
  • Labeling and boxing
  • Leadership and team building
  • Material Handling
  • Early Childhood Development
  • Activities Planning

Certification

  • Paraprofessional Licensed

Timeline

Call Center Representative

Apple Remote
01.2024 - Current

Warehouse Associate

RJW Transport
09.2022 - 12.2023

Before and After School Assistant

Right At School
05.2022 - 11.2023

Customer Service Representative

South Loop Auto Service
09.2019 - 08.2021

Call Center Representative

Physicians Of The North Shore
08.2019 - 07.2020

Warehouse Associate

Amazon
01.2018 - 01.2020

Kendall College

No Degree -

The Nail Inn & School of Cosmetology

High School Diploma -

Bolingbrook Highschool

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Armani Davis