Armani Olivo

• Conduct street-level outreach to individuals experiencing homelessness, with a focus on those affected by serious mental illness and substance use disorders.
• Build trust-based relationships through consistent engagement, active listening, and trauma-informed communication.
• Assess client needs and connect individuals to housing resources, mental health services, substance abuse treatment, medical care, and social services.
• Provide case management support, including documentation, follow-ups, and coordination with service providers and community partners.
• Assist clients with navigating complex systems such as shelters, clinics, rehabilitation programs, and public assistance.
• Advocate for client safety, dignity, and long-term stability while working in high-pressure, unpredictable environments.

• Provided outstanding teamwork using clear communication to determine what tasks would be accomplished regarding a specific client.

• Generated qualified leads through direct door-to-door outreach in residential neighborhoods.
• Educated homeowners in PPL/ AEP/ First Energy territory on rising utility rates, delivery charges, and solar energy benefits.
• Built trust quickly with clear, confident communication to schedule solar consultations with in-house engineers.
• Presented customized solutions that reduce utility costs and support long-term energy independence.
• Coordinated closely with engineering and operations teams to ensure smooth follow-through from lead to install.

Managed inventory and placed recurring orders with vendors:
• Bi-weekly coffee from Klatch Coffee.
• Weekly paper goods from Imperial Dade.
• Monthly syrups from Holy Kakow.
• Twice-weekly smoothie ingredients from UNFI.
• Maintained product quality, minimized waste, and supported a clean, organized workspace.

Prepared high-quality coffee, smoothies, and açaí bowls in a fast-paced, organic café setting.

• Provided excellent customer service in a fast paced environment.

• Operated batching equipment to make and store vegan cheese in a sanitary, high-volume production environment.
• Ran packaging machinery and ensured accurate labeling and sealing of finished products.
• Used pallet jack to safely transport and organize inventory across production and storage areas.

Provides Excellent customer service in a fast paced environment.

Assisted in the production of Harley Davidson Motorcycles.

• Unloaded trucks full of multiple items ranging from large and heavy, to smaller or fragile at a consistent pace.
• Performed any other needed tasks such as assisting with scanning packages or transporting specific items via pallet jack.

• Maintained a high level of service across Rutter’s
• Managed stock room
• Maintained cleanliness of Rutter’s
• Proficient in Register systems
• Issued refunds and store credit vouchers
• Neatly stocked merchandise on sales floor

• Customer Service
• Food Cook