Hi, I’m
Armani Samms
Atlanta,GA
Summary
Organized and dependable candidate with a proven track record of successfully managing multiple priorities while maintaining a positive attitude. Demonstrated willingness to take on additional responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level position as Job Title. Ready to contribute to the team's efforts in achieving company goals. Objective is to seek and maintain a full-time position offering professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving abilities.
Overview
4
years of professional experience
Work History
G2 Secured Staff
Wheelchair Agent
06.2024 - Current
Job overview
- Resolved customer complaints regarding product performance or service issues in a timely manner.
- Inspected returned items for damage prior to restocking them back into inventory shelves.
- Updated product displays regularly as per company guidelines ensuring attractive presentation at all times.
- Developed relationships with suppliers to secure preferential pricing for certain models of wheelchairs.
- Attended trade shows and other events where relevant products were showcased in order to stay abreast with industry trends.
- Aided customers with TSA checkpoint screenings.
- Communicated with gate agents to coordinate assistance boarding.
Sheraton Stamford Hotel
Customer Service Representative
01.2023 - 01.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
Publix
Cashier
03.2022 - 10.2023
Job overview
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
International Airport
Transportation Security Officer
01.2022 - 12.2022
Job overview
- Identified suspicious behavior or objects through the use of CCTV cameras.
- Provided excellent customer service in a fast-paced environment.
- Ensured that all personnel entering restricted areas had proper credentials and authorization.
- Utilized problem solving skills to deescalate difficult customer service encounters.
- Responded quickly in emergency situations by utilizing appropriate safety protocols.
Chick-fil-A
Cashier
03.2021 - 12.2022
Job overview
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
Education
Clark Atlanta University , Atlanta, GA
High School Diploma
05-2024
Skills
- Patient assistance
- Safety awareness
- Disability Awareness
- Route Planning
- Customer Service Management
- Passenger Assistance
- Security Screenings
Accomplishments
- Resolved product issue through consumer testing.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
Languages
English
Full Professional
Timeline
Wheelchair Agent
G2 Secured Staff
06.2024 - Current
Customer Service Representative
Sheraton Stamford Hotel
01.2023 - 01.2024
Cashier
Publix
03.2022 - 10.2023
Transportation Security Officer
International Airport
01.2022 - 12.2022
Cashier
Chick-fil-A
03.2021 - 12.2022
Clark Atlanta University
High School Diploma
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