Aster Eshete
SeaTac,WA
Summary
Dedicated Wheelchair Agent with experience at G2 Secured Staff, recognized for enhancing passenger comfort and streamlining check-in processes. Skilled in wheelchair navigation and safety awareness, I consistently delivered exceptional service while training new agents and fostering teamwork, ensuring a positive experience for special needs passengers.
Overview
10
10
years of professional experience
Work History
Wheelchair Agent
G2 Secured Staff
09.2019 - Current
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
- Promoted a culture of safety by properly maintaining equipment, reporting any issues or damages immediately, and adhering to established safety guidelines in all aspects of work performance.
Wheelchair Agent
Huntliegh USA
03.2015 - 06.2021
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Upheld strict compliance with security protocols while escorting passengers through secure areas of the airport.
- Transported passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Consistently met high standards of professionalism, adhering strictly to company dress code and grooming policies while representing employer brand positively in public spaces.
Education
Bachelor's Degree - Geography
Hawassa University
Ethiopia 07.2004
Skills
- Disability awareness
- Wheelchair navigation
- Safety awareness
- Professionalism and courtesy
- Strong organization
- Passenger assistance
Timeline
Wheelchair Agent
G2 Secured Staff
09.2019 - Current
Wheelchair Agent
Huntliegh USA
03.2015 - 06.2021
Bachelor's Degree - Geography
Hawassa University
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