Aster Eshete
SeaTac,WA
Summary
Dedicated Wheelchair Agent with experience at G2 Secured Staff, recognized for enhancing passenger comfort and streamlining check-in processes. Skilled in wheelchair navigation and safety awareness, I consistently delivered exceptional service while training new agents and fostering teamwork, ensuring a positive experience for special needs passengers.
Overview
10
10
years of professional experience
Work History
Wheelchair Agent
G2 Secured Staff
09.2019 - Current
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
- Promoted a culture of safety by properly maintaining equipment, reporting any issues or damages immediately, and adhering to established safety guidelines in all aspects of work performance.
Wheelchair Agent
Huntliegh USA
SeaTac, WA
03.2015 - 06.2021
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Upheld strict compliance with security protocols while escorting passengers through secure areas of the airport.
- Transported passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Consistently met high standards of professionalism, adhering strictly to company dress code and grooming policies while representing employer brand positively in public spaces.
Education
Bachelor's Degree - Geography
Hawassa University
Ethiopia 07.2004
Skills
- Disability awareness
- Wheelchair navigation
- Safety awareness
- Professionalism and courtesy
- Strong organization
- Passenger assistance
Timeline
Wheelchair Agent
G2 Secured Staff
09.2019 - Current
Wheelchair Agent
Huntliegh USA
03.2015 - 06.2021
Bachelor's Degree - Geography
Hawassa University