ARMANIA ROGERS
Kennesaw,GA
Summary
Results-driven Fraud Analyst with experience processing fraud claims, assessing account activity, identifying suspicious transactions, and ensuring compliance with banking regulations. Recognized for strong analytical skills, peer leadership, and delivering accurate, customer-focused solutions in a fast-paced banking environment.
Overview
6
6
years of professional experience
Work History
Fraud Analyst
BANK OF AMERICA
Atlanta, GA
09.2024 - Current
- Process debit and credit card fraud claims by reviewing customer account activity, documenting reported fraudulent transactions, and ensuring compliance with bank policies, regulatory requirements, and fraud prevention procedures.
- Analyze customer account activity and transaction history to identify potentially unauthorized transactions, gather relevant claim information, and support accurate fraud claim processing.
- Collaborate with cross-functional business partners to ensure accurate fraud claim processing, facilitate timely case resolution, and deliver exceptional client service.
- Lead team iKnows by sharing process updates, best demonstrated practices, and operational guidance to promote consistency, knowledge sharing, and continuous improvement across the team.
- Reduced Average Handle Time by 68 seconds below goal, exceeding AHT targets by 110% without compromising quality.
- Serve as a peer mentor for new hires by conducting side-by-side coaching sessions, facilitating call listening reviews, answering process-related questions, and demonstrating fraud investigation best practices to support successful onboarding and development.
- Maintained a 96.35% T2B performance rate, surpassing target expectations by more than four percentage points.
- Exhibit high ethical standards in daily performance, ensuring adherence to company policies and procedures.
- Achieved a 105% overall performance score, consistently exceeding quality, efficiency, and customer service expectations.
Leasing Manager
CARTER HASTON REAL ESTATE SERVICES
Sandy Springs, GA
09.2022 - 09.2024
- Led leasing operations for a 358 unit property while managing tenant relations, staff support, and administrative compliance.
- Trained leasing agents on customer service, communication, and closing techniques.
- Managed leasing data and occupancy reports using Microsoft Excel for budgeting and forecasting.
- Implemented record keeping systems and compliance procedures aligned with HR best practices.
- Resolved tenant conflicts, showcasing mediation and interpersonal skills essential for HR functions.
Assistant Property Manager
CUSHMAN AND WAKEFIELD
Austell, GA
09.2021 - 09.2022
- Supported management operations for a 320 unit property while assisting in recruitment, onboarding, and staff development.
- Assisted with recruitment and onboarding by screening candidates, scheduling interviews, and supporting training efforts.
- Conducted employee scheduling, documentation, and tenant dispute resolution.
Leasing Manager
BLUE MAGMA RESIDENTIAL
Atlanta, GA
09.2020 - 09.2021
- Supervised daily operations of 300 plus LIHTC units, managing eligibility, compliance, and staff training.
- Conducted interviews, background checks, and compliance verifications.
- Mentored junior leasing agents, strengthening company wide service standards.
Education
Bachelor of Science - Business Administration – Human Resources Management
Franklin University
Columbus, OH12-2023
Skills
- Fraud Claim Processing
- Risk Assessment
- Fraud Detection
- Regulatory Compliance
- Customer Authentication
- Issue Resolution
- Due Diligence
- Data Analysis & Reporting
- Microsoft Excel
- Attention to Detail
- Problem Solving
- Case Documentation
- Customer & Client Focus
- Cross-Functional Collaboration
- Active Listening
- Oral & Written Communication
- Adaptability
- Training & Mentoring
Timeline
Fraud Analyst
BANK OF AMERICA
09.2024 - Current
Leasing Manager
CARTER HASTON REAL ESTATE SERVICES
09.2022 - 09.2024
Assistant Property Manager
CUSHMAN AND WAKEFIELD
09.2021 - 09.2022
Leasing Manager
BLUE MAGMA RESIDENTIAL
09.2020 - 09.2021
Bachelor of Science - Business Administration – Human Resources Management
Franklin University
AWARDS AND RECOGNITION
- Maintained a 100% Complaint Capture rate for three consecutive months, demonstrating exceptional attention to detail and adherence to regulatory and internal compliance standards.
- Ranked among the Top 7 Fraud Analysts for June 2026 based on productivity, quality, and overall performance.
- Recognized as a Fourth Quarter Top Performer for 2025 for consistently exceeding performance expectations and delivering high-quality fraud investigation
- Selected as an active member of the Employee Engagement Team, assisting with the planning and coordination of initiatives that foster collaboration, employee morale, and team engagement.