Armanie Gregoire
Miramar
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Valuable experience in addressing and resolving customer issues effectively. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Health Insurance Agent / Customer Service Representative
No Cost ACA
04.2024 - Current
- Assisted customers with understanding healthcare coverage options and enrollment requirements in a fast-paced remote environment.
- Handled high volumes of inbound and outbound calls while maintaining professionalism and accuracy.
- Verified customer information and entered detailed notes into CRM systems with strong attention to detail.
- Responded to customer questions regarding eligibility, plan details, and documentation requirements.
- Provided follow-up support via phone and email to ensure customer understanding and satisfaction.
- Met quality assurance standards while adhering to compliance and documentation guidelines.
Health Insurance Agent / Customer Service Representative
Enhance Health
Coral Springs, FL
01.2022 - 04.2024
- Supported customers through healthcare plan selection and general account inquiries.
- Conducted consistent customer outreach and follow-ups in a call-center setting.
- Accurately maintained client records and updated information in internal systems.
- Explained complex information in a clear, calm, and customer-friendly manner.
- Collaborated with team members and supervisors to meet service and performance goals.
Sales Associate / Cashier
Steve Madden
Pembroke Pines, FL
03.2021 - 12.2021
- Assisted customers with product selection and in-store support.
- Processed transactions accurately and efficiently at point of sale.
- Maintained store organization, inventory restocking, and visual standards.
- Delivered friendly, consistent customer service in a retail environment.
Education
High School Diploma -
Pembroke Pines Charter High School
Pembroke Pines, FL05-2018
Skills
- Customer Support & Client Services
- Phone, Email, and Chat Communication
- Data Entry & CRM Documentation
- Eligibility & Account Verification
- Problem Resolution & De-escalation
- HIPAA & Compliance Awareness
- Time Management & Multitasking
- Remote Work Tools (CRM systems, Zoom, internal databases)
- Customer service
- Strong work ethic
- Attention to detail
- Verbal and written communication
- Reliability and punctuality
- Team collaboration
Certification
- Florida Health Insurance License (2-40)
- Florida Life Insurance License (2-15)
Languages
English
Native or Bilingual
Timeline
Health Insurance Agent / Customer Service Representative
No Cost ACA
04.2024 - Current
Health Insurance Agent / Customer Service Representative
Enhance Health
01.2022 - 04.2024
Sales Associate / Cashier
Steve Madden
03.2021 - 12.2021
High School Diploma -
Pembroke Pines Charter High School