Armari Henderson
FMOLHS-Franciscan Missionaries of Our Lady of the Lake
Baton Rouge,LA
2
years of professional experience
Detail-oriented professional with expertise in insurance verification and HIPAA compliance. Committed to providing tailored solutions and excellent customer service, ensuring patient confidentiality and satisfaction.
Work History
Patient Access Representative 1- ED
1 Month- Verified insurance information to ensure accurate billing and coverage for services rendered.
- Maintained patient confidentiality while handling sensitive information in compliance with HIPAA regulations.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Cashier/Front Desk Receptionist
1 Year 1 Month- Processed customer transactions accurately, ensuring efficient checkout experiences.
- Handled cash management duties, including balancing registers at shift end.
- Operated point-of-sale systems to facilitate smooth financial transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma
Skills
Insurance verification
HIPAA compliance
Patient payment processing
Insurance billing
Patient billing support
Registration and admissions
Appointment scheduling
Medical terminology
Customer service
Organization
Email etiquette
Written communication
Timeline
Patient Access Representative 1- ED
FMOLHS-Franciscan Missionaries of Our Lady of the Lake
06.2026 - CurrentRead More
Cashier/Front Desk Receptionist
Audi Of Baton Rouge
08.2024 - 09.2025Read More
Collegiate Baton Rouge
High School Diploma
Read More