Taye Cureton
Providence
Summary
Dynamic Patient Access Representative with extensive experience at Brown Health University, excelling in insurance verification and electronic health records management. Known for delivering exceptional customer service and fostering strong relationships, I effectively prioritize tasks in high-pressure environments, ensuring seamless patient experiences and supporting healthcare providers in delivering quality care.
Overview
8
8
years of professional experience
Work History
Patient Access Representative- ED
Brown Health University
07.2023 - Current
- Coordinate patient scheduling, check-in, check-out and payments for billing.
- Check patient insurance, demographic, and health history to keep information current.
- Maintain strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Manage high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provid compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assist healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Radiology Service Rep
Brown Health University
01.2021 - 07.2023
- Ensured smooth operation of front office, managing phone lines, greeting patients, and handling inquiries with professionalism.
- Answered incoming calls, scheduled appointment, obtain and scan in exam referrals.
- Supported radiologists in their daily tasks by effectively coordinating patient schedules to optimize department workflow.
- Accurately recorded patient demographics, histories, referral sources, insurances information into electronic health records system to ensure proper documentation.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Obtained patient prior medical history daily before patents upcoming appointments and procedures.
Food Service Worker
Brown Health University
01.2018 - 01.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
Education
Mount Pleasant
Providence, RISkills
- Epic
- Providing excellent customer service
- Electronic health records
- Task prioritization
- Insurance verification
- Multitasking and organization
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Strong empathy
- Problem-solving
- Relationship building
- Medical office experience
- Problem-solving abilities
Timeline
Patient Access Representative- ED
Brown Health University
07.2023 - Current
Radiology Service Rep
Brown Health University
01.2021 - 07.2023
Food Service Worker
Brown Health University
01.2018 - 01.2021
Mount Pleasant
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