Armaunna Henderson
Bedford Heights,OH
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.
Overview
5
5
years of professional experience
Work History
Customer Experience Specialist
Ken Ganley Bedford Imports
12.2023 - 05.2025
- Employ strong communication skills to clearly articulate vehicle features and benefits, tailor recommendations to customer financial needs, and ensure comprehensive support throughout the sales process.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
Product Specialist
Ken Ganley Subaru Wickliffe
03.2021 - 12.2023
- Surpassed sales targets through expert knowledge and exceptional customer service, leading to increased sales performance and improved client satisfaction.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
Retention Specialist
S&P Data
05.2020 - 12.2020
- Retention Specialist for Two Major Cellular Carriers and a Major Cable Company.
- Built constructive customer relationships to improve loyalty and recommendations.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
Collections Specialist
Ditchey Geiger LLC
01.2020 - 03.2020
- Facilitated payment collection from uninsured clients with precision, employing empathetic communication tactics to uphold financial standards and client relations.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Position ended due to COVID-19 pandemic related layoffs
Education
Diploma - General Studies
Theodore Roosevelt High School
Kent, OH05-2016
Skills
- Inbound Customer Service
- Outbound Customer Service
- Professional Telephone Etiquette
- Account Management
- Scheduling
- Organization
- Negotiation
- Client relations
- CRM software
- Active listening
- Data entry
- Call center experience
- Payment processing
Languages
English
Full Professional
Timeline
Customer Experience Specialist
Ken Ganley Bedford Imports
12.2023 - 05.2025
Product Specialist
Ken Ganley Subaru Wickliffe
03.2021 - 12.2023
Retention Specialist
S&P Data
05.2020 - 12.2020
Collections Specialist
Ditchey Geiger LLC
01.2020 - 03.2020
Diploma - General Studies
Theodore Roosevelt High School
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