ARMEETA WHITFIELD
Charlotte,NC
Summary
Diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
12
12
years of professional experience
Work History
Assistant Bartender/ Banquet and Restaurant Server
3rd & Fernwood
08.2024 - Current
- Assisted in creating innovative cocktail recipes to enhance customer experience.
- Contributed to increased sales by suggesting popular or seasonal cocktails, promoting specials, and upselling premium liquors.
- Developed strong knowledge of wine varietals, beer styles, and spirit characteristics to confidently answer guest inquiries and make suitable recommendations.
- Enhanced overall guest experience through attentiveness to special requests or dietary restrictions when crafting cocktails or recommending beverages.
- Provided exceptional customer service with a friendly demeanor, attentive listening skills, and prompt assistance when needed.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Delivered exceptional service to guests during large-scale events, ensuring satisfaction and adherence to standards.
- Set up and dismantled banquet areas according to event specifications, demonstrating strong organizational skills.
Restaurant Server
First Watch
10.2023 - 10.2024
- Recognized as the lead server and led training and orientation.
- Managed the opening and close-out process on a daily basis to front- and back-of-house service staff.
- Scheduled reservations and sent out text reminders in advance of reservation time.
- Quickly developed relationships with customers and maintained positivity while servicing up to 7 tables during prime-time hours.
- Worked with POS system to provide a quick, transparent experience to customers.
- Managed the seating arrangement and assigned 10+ servers to table sections.
Restaurant Server
The Friend's Table
02.2021 - 01.2023
- Checked in on guests without being overbearing, leading to a customer satisfaction.
- Assisted coworkers in rush-hour periods by taking extra customer orders and bringing out prepared dishes.
- Learned up-to-date knowledge of the menu and specials of the day to proactively recommend appetizers and main courses to diners.
- Delivered prompt, accurate service while simultaneously assisting bartenders on an as-needed basis.
Sales Associate, Deli, Bakery
Wal-Mart
06.2016 - 02.2021
- Practiced an empathetic approach and resolved customer issues.
- Worked with potential customers to understand their needs and match them with the best option from our offerings.
- Maintained store areas in a neat and clean fashion for a professional appeal.
- Established menu knowledge and built rapport with customers to achieve average order sizes 10% over target.
Restaurant Server
Waffle House
08.2013 - 12.2017
- Ensured diners had a memorable and positive experience through the delivery of prompt, accurate service.
- Provided food and drink suggestion based on interest to increase up-sell rate.
- Maintained robust knowledge of product catalog, and promptly directed customers in a courteous manner to items for which they were seeking.
Education
Associate's degree - Medical Billing and Coding
Fayetteville Technical Community College
Fayetteville, NCHigh School Diploma -
Scotland High School
Laurinburg, NC06-2015
Skills
- POS system management
- Effective time management
- Quick to adjust
- Service excellence
- Effective verbal communication
- Sales expertise
- Team leadership
- Collaborative team member
- Thoroughness in task execution
- Customer-focused hospitality
- Effective conflict resolution
Timeline
Assistant Bartender/ Banquet and Restaurant Server
3rd & Fernwood
08.2024 - Current
Restaurant Server
First Watch
10.2023 - 10.2024
Restaurant Server
The Friend's Table
02.2021 - 01.2023
Sales Associate, Deli, Bakery
Wal-Mart
06.2016 - 02.2021
Restaurant Server
Waffle House
08.2013 - 12.2017
Associate's degree - Medical Billing and Coding
Fayetteville Technical Community College
High School Diploma -
Scotland High School