Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Armenia Olabimtan

League City,TX

Summary

I am a proactive, customer-focused customer service representative with a demonstrated track record of developing long-term client connections and providing outstanding service. I thrive in managing customer relations, handling difficulties with empathy, and providing advice on CMS standards. I am naturally collaborative, and I work closely with cross-functional teams to improve every stage of the client experience. I take delight in providing clients with care and professionalism, as I am committed to being a consistent point of contact and a trusted advisor.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medicare Sales Agent

Lenzy Property Insurance
League City, TX
01.2020 - Current
  • Educate clients on Medicare policies to enhance understanding and retention.
  • Drive customer satisfaction by resolving service issues promptly.
  • Build positive client relationships to boost retention and referrals.
  • Ensure accurate documentation of all client interactions for compliance.
  • CMS guidelines expertise,

Active Texas Real Estate Salesperson

Realty Associates
Houston, TX
12.2015 - Current
  • Develop competitive market analyses to price properties effectively
  • Conduct property showings, negotiations, and contract closures
  • Promote listings via digital platforms to attract prospective buyers
  • Collaborate with clients to align property options with their needs

Customer Care Representative

Elevance Health
Houston, TX
11.2022 - 05.2024
  • Gather patient, provider, and imaging center data while ensuring correctness and compliance with privacy rules (HIPAA, PHI).
  • Determine authorization needs according to corporate policy, member benefit grids, and provider status.
  • Provide great customer service by answering questions, addressing complaints, and transferring complex cases appropriately.
  • Keep accurate records of all interactions and data entered in various systems.
  • Meet or exceed call handling objectives, such as average speed to answer, average handle time, and customer satisfaction.

Insurance Agent

Farmers Insurance Agency/Lenzy Property Insurance
League City, TX
07.2020 - 09.2021
  • Guided clients in selecting policies tailored to their specific needs
  • Processed policy renewals and supported clients through claim submissions
  • Maintained meticulous records to ensure smooth policy administration
  • Built a strong client base through strategic outreach and referrals

Education

Bachelor of Arts - Counseling

The College of Biblical Studies
Houston, TX
01-2009

High School Diploma -

Milby High School
Houston, TX
05-1983

Skills

  • Precertification systems, including FACETS
  • Medicare enrollment
  • Data entry accuracy
  • Time management
  • Problem resolution
  • Confidentiality adherence
  • Call center experience
  • Microsoft Office Suite

Certification

LICENSED/CERTIFICATIONS
· Real Estate Licensed 06/2015
· Life and Health, Property and Casualty Insurance Licensed 07/2020 To Current
· AHIP Certification; Medicare; AHIP
· UnitedHealthcare, Aetna, Humana, Cigna, Blue Cross Blue Shield, Devoted, Amerigroup, Kelsey Care Advantage 2020-2025

Timeline

Customer Care Representative

Elevance Health
11.2022 - 05.2024

Insurance Agent

Farmers Insurance Agency/Lenzy Property Insurance
07.2020 - 09.2021

Medicare Sales Agent

Lenzy Property Insurance
01.2020 - Current

Active Texas Real Estate Salesperson

Realty Associates
12.2015 - Current

Bachelor of Arts - Counseling

The College of Biblical Studies

High School Diploma -

Milby High School

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