Armenta Bratton
Stone Mountain,GA
Summary
Dedicated professional with 8 years of experience in customer service and operational roles, seeking a Customer Service, Warehouse position. Skilled in order processing, issue resolution, and maintaining high-quality standards. Proven ability to enhance efficiency and customer satisfaction through effective communication and coordination with vendors and team members.
Overview
12
12
years of professional experience
Work History
Front Service Clerk
Publix Grocery Store
Decatur, GA
02.2025 - Current
- Delivered exceptional customer service by efficiently managing front-end operations and addressing inquiries.
- Monitored food safety standards, ensuring compliance with health regulations throughout service periods.
- Developed strong relationships with regular customers, fostering loyalty through personalized service experiences.
- Coordinated with housekeeping and maintenance teams to uphold facility standards and guest satisfaction.
- Improved store appearance by restocking shelves, rotating products, and removing expired items regularly.
- Addressed guest complaints and resolved issues to promote satisfaction.
Lifestyle Coordinator
Massage Heights of Decatur
Decatur, GA
08.2023 - 05.2024
- Developed and implemented wellness programs to enhance client engagement and satisfaction.
- Managed scheduling for treatments to enhance staff availability and accommodate client preferences.
- Managed inventory of products and supplies, ensuring timely restocking and cost efficiency.
- Trained new staff on operational procedures and customer service standards.
- Cultivated a welcoming environment that encouraged social interaction among residents at all lifestyle events.
- Promoted health and wellness initiatives through the organization of fitness classes and workshops.
- Conducted regular assessments of program effectiveness, making adjustments as needed to enhance offerings.
- Developed and maintained strong relationships with clients to promote loyalty and retention.
Customer Service Representative
Gem Shopping Network-Contract
03.2023 - 07.2023
- Provide comprehensive support for customer inquiries, including order status updates, payment processing, and package tracking.
- Facilitate effective resolution of refunds, returns, and repair requests, ensuring customer satisfaction and service quality.
- Coordinate with vendors via email to address and manage order-related issues promptly.
- Delivered exceptional customer support through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Operator Technician
Briggs & Stratton Corporation
Tucker, GA
07.2020 - 03.2023
- Conducted thorough inspections of battery products to maintain quality standards throughout the assembly process.
- Optimized packing procedures, improving efficiency in order fulfillment operations.
- Collaborated with team members to streamline workflows and enhance productivity.
- Monitored equipment performance, identifying issues for timely resolution.
- Enhanced safety standards by strictly adhering to company guidelines and conducting thorough equipment inspections.
- Increased overall equipment effectiveness by identifying areas for improvement and implementing corrective actions.
- Conducted quality inspections to guarantee compliance with industry standards.
Prep Chef/Server Assistant
Labor Staffing Company
College Park, GA
11.2017 - 05.2020
- Prepared food items to chef specifications, ensuring high-quality standards and kitchen efficiency.
- Maintained cleanliness and sanitation of workspaces while managing vendor order processing tasks.
- Prepared ingredients efficiently for daily meal service, ensuring high quality and freshness.
- Reduced food waste by implementing proper storage techniques and inventory management systems.
- Supported the head chef with developing seasonal menus, contributing creative ideas for new dishes.
Sales Representative
SD&A Teleservices, Inc
Atlanta, GA
05.2018 - 03.2019
- Conducted outbound calls to secure donations and managed ticket sales coordination, contributing to the funding of local theatre productions.
- Fostered ongoing client relationships, enhancing donor retention and support for the arts community in the Atlanta region.
- Collaborated with team members to achieve monthly sales targets consistently.
- Expanded customer base through cold calling, networking, and relationship building.
Cashier
Chick-fil-A
Decatur, GA
04.2014 - 05.2016
- Processed customer transactions with accuracy and efficiency, ensuring a positive dining experience.
- Prepared meal orders in compliance with food safety standards, contributing to consistent service quality.
- Maintained cleanliness of food preparation and communal spaces, upholding the establishment's hygiene protocols.
- Collaborated with team members to optimize workflow during peak hours, enhancing efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Supported restaurant management in inventory control by consistently monitoring stock levels and reporting discrepancies.
Education
High School Diploma -
Druid Hills High School
Atlanta, GA10-2009
Skills
- Customer engagement
- Time management
- Store cleaning
- Problem-solving skills
Timeline
Front Service Clerk
Publix Grocery Store
02.2025 - Current
Lifestyle Coordinator
Massage Heights of Decatur
08.2023 - 05.2024
Customer Service Representative
Gem Shopping Network-Contract
03.2023 - 07.2023
Operator Technician
Briggs & Stratton Corporation
07.2020 - 03.2023
Sales Representative
SD&A Teleservices, Inc
05.2018 - 03.2019
Prep Chef/Server Assistant
Labor Staffing Company
11.2017 - 05.2020
Cashier
Chick-fil-A
04.2014 - 05.2016
High School Diploma -
Druid Hills High School