Summary
Overview
Work History
Education
Skills
Licenses
Timeline
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Armida Avila

Albuquerque

Summary

Reliable and punctual professional with a strong work ethic, seeking a customer service position in a people-oriented organization. Motivated to maximize exceptional customer care skills, strong communication abilities, and organizational expertise in a challenging environment. Open to travel opportunities to contribute towards achieving the corporate goals of the company.

Overview

17
17
years of professional experience

Work History

Package Handler

Fed Ex Ground
07.2021 - 11.2024
  • I was responsible for the unloading, sorting, scanning and loading of packages in the center
  • I move a variety of packages and they process these efficiently for the drivers to deliver
  • Work in a physically-demanding and fast-paced warehouse environment, and continually lift, lower and slide packages for the duration of my shifts
  • I work with conveyor and roller belts, inside the trailers

Beverage Server

Santa Ana Star Casino Hotel
12.2017 - 02.2020
  • Make routine rounds of assigned section on casino floor to obtain beverage orders
  • Maintains a clean work area in accordance with established standards and procedures
  • Maintains a positive attitude at all times
  • Enhanced customer satisfaction by promptly serving beverages and attending to special requests.

Buffet Attendant

Sandia Star Casino
08.2013 - 10.2017
  • Perform routine food preparation tasks as assigned
  • Set up and break down of the breakfast buffet area according to established standards
  • Increased overall guest satisfaction scores by consistently delivering attentive, courteous, and efficient service during buffet hours.
  • Reduced food waste by monitoring portion control and replenishing dishes in a timely manner.

Customer Service Rep.

Phillips 66 Gas Station
03.2010 - 06.2013
  • Executed daily cleaning and maintenance tasks to ensure a pristine store environment, which contributed to a 25% increase in positive customer feedback regarding store cleanliness within a three-month period
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Assistant Manager

Burritos Alinstante
09.2007 - 01.2010
  • Trained new employees by providing knowledge of specific store tasks and policies
  • Knowledge of food service techniques and cost controls such as manpower, productivity, food cost and other expenses
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.

Education

Clerical Internship

CNM
Albuquerque, NM

High School Diploma -

Cibola High School
Albuquerque, NM
05-2004

Skills

  • Strong communication and interpersonal skills

  • Ability to work well in a fast-paced team

  • Ability to regularly lift up to 70-lbs (32-kg) unassisted

  • Proficient in cash handling

  • Accurate basic math calculations

  • Able to meet goals and deadlines in a fast-paced, highly stressful environment

  • Ability to thrive in a fast-paced environment

  • Handle multiple tasks simultaneously

  • Fluent bilingualism

  • Data entry

  • Customer service

  • Critical thinking

Licenses

ALCOHOL CERTIFIED, NM Alcohol & Gaming Division

Timeline

Package Handler

Fed Ex Ground
07.2021 - 11.2024

Beverage Server

Santa Ana Star Casino Hotel
12.2017 - 02.2020

Buffet Attendant

Sandia Star Casino
08.2013 - 10.2017

Customer Service Rep.

Phillips 66 Gas Station
03.2010 - 06.2013

Assistant Manager

Burritos Alinstante
09.2007 - 01.2010

Clerical Internship

CNM

High School Diploma -

Cibola High School

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Armida Avila