Armilya Keys
Newton,MS
Summary
Ambitious Certified Nursing Assistant/ Phlebotomist possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CNA
Bedford Care Center
06.2023 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Reduced patient stress levels through effective communication and active listening skills.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Assistant Store Manager
Cefco Store
01.2019 - 06.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Customer Service Representative
Roses Discount Store
05.2016 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Associate of Arts - Nursing Assistance/ Phlebotomy Program
Jones County Junior College
Ellisville, MS05.2023
High School Diploma -
Bay Springs High School
Bay Springs, MS05.2016
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Basic Life Support
- Maintaining confidentiality
- Patient Transfers
- Recording vital signs
- Dementia and Alzheimer's knowledge
- Safety Precautions
- HIPAA Compliance
- Patient Lifting
- Documenting behaviors
- Care plan implementation
- CNA Certification
- CPR Certification
- Activities of Daily Living ADL Support
Certification
- CNA - Certified Nurse Assistant
- PT - Phlebotomy Technician
- BLS/ CPR
Timeline
CNA
Bedford Care Center
06.2023 - Current
Assistant Store Manager
Cefco Store
01.2019 - 06.2023
Customer Service Representative
Roses Discount Store
05.2016 - 12.2018
Associate of Arts - Nursing Assistance/ Phlebotomy Program
Jones County Junior College
High School Diploma -
Bay Springs High School