Armin Casab
Westland,MI
Summary
Adept Office Administrator with a proven track record at Allen Park Medical Clinic, enhancing business processes and customer satisfaction through expert office automation and data analysis. Excelled in clear communication and MS Office, significantly improving operational efficiency and team effectiveness. Demonstrated resilience and critical thinking in high-stress situations, ensuring seamless organizational functionality.
Overview
34
34
years of professional experience
Work History
Office Administrator
Allen Park Medical Clinic
Allen Park, Michigan
10.2017 - Current
- Automated office operations by managing client correspondence and data communications.
- Professionally engaged with customers and internal staff, addressing inquiries promptly.
- Reviewed and confirmed comprehensive documentation to ensure accurate completion.
- Recognized potential areas for enhancement in business processes.
- Handled expense reports with accuracy and efficiency.
- Crafted detailed messaging materials, facilitating seamless communication within and outside the organization.
- Reviewed operational data and predicted future business trends.
- Organized work distribution to team members, setting benchmarks and prioritizing workloads.
- Managed complete start, end, and shift transition functions for smooth operations.
- Communicated details of company policies, benefits, and procedures to staff and candidates.
- Scheduled, categorized, and dispatched daily email reminders encouraging customers to return for evaluations.
- Ensured consistency and quality by reviewing completed work.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Effectively handled stress to resolve conflicts.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Medical Office Manager
Dr. Zeia Casab-Rueda
Detroit, Michigan
01.2009 - 08.2017
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Oversaw accounting, budgeting, and financial reporting.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Consulted with healthcare professionals on business decisions.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Created organized filing system to manage department documents.
- Organized and updated databases, records and other information resources.
Owner
Bambroidery llc
Lathrup Village, MI
04.1991 - 09.2008
- Managed an operations of a promotional product specialty company from 1991 to 2008. Specialzing in the manufacturing of screen-printing and embroidery textiles.
- Participated in comprehensive company operations.
- Achieved substantial business growth by maintaining status as a certified minority-owned entity.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Associate in Business Administration - Business Administration
Oakland Community College
Bloomfield Hills, MI08-1990
Skills
- Office Administration
- MS Office
- Customer Relationship Management
- Clear and Concise Communication
- Computer Skills
- Resilient in Challenging Environments
- Critical Thinking Skills
- Maintaining Accounting Ledger
- Database Entry
- Ethics-Focused
- Bookkeeping
- File Maintenance and Organization
Languages
Spanish
Professional
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Reading Books
Watching Sports
Writing
Cooking
Traveling
Timeline
Office Administrator
Allen Park Medical Clinic
10.2017 - Current
Medical Office Manager
Dr. Zeia Casab-Rueda
01.2009 - 08.2017
Owner
Bambroidery llc
04.1991 - 09.2008
Associate in Business Administration - Business Administration
Oakland Community College
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