Armine Mardoyan
Shadow Hills,CA
Summary
Results-driven human resources and operations professional with 8 years of experience in employee relations, recruitment, and staff supervision. Expertise in managing HR functions, ensuring compliance with policies and labor regulations, while supporting workforce planning. Proven track record in payroll processing, benefits coordination, and resolving employee issues in dynamic environments. Strong leadership skills with a focus on training and cross-functional collaboration.
Overview
2027
2027
years of professional experience
Work History
HR & Payroll Manager
Wagewhiz LLC
Glendale, CA
02.2023 - Current
- Perform analytical personnel work using several HRIS platforms
- Process payroll for multiple client accounts, ensuring accuracy and compliance with federal, state, local labor laws and reporting requirements.
- Support full-cycle HR functions including onboarding, employee record management, and benefits coordination including but not limited time accruals, workers compensation benefits and return to work programs.
- Create, modify and implement policies and employee handbooks while serving as a point of contact for employees and clients regarding payroll, HR policies, and workplace concerns.
- Assist management with disciplinary actions. Aid employee relations matters by addressing inquiries, resolving issues, and escalating complex cases as needed.
- Maintain HRIS systems and ensure accurate documentation of personnel actions and payroll data.
- Advise management on staffing and operational needs to improve processes and efficiency.
Residential Realtor
Engel & Volkers Real Estate
Burbank
2019 - Current
- Manage client relationships and provided expert guidance throughout the buying process.
- Project Manage multiple construction developments simultaneously
- Collaborate with mortgage lenders to facilitate financing options for clients.
- Negotiate contracts and ensured compliance with local real estate regulations.
- Promote properties via advertisements, open houses and multiple listing services.
- Collaborate with builders and engineers during development to ensure profitable sales results.
Business Account Executive
Verizon Wireless Corporation
Pasadena, California
02.2016 - 12.2021
- Develop strong relationships with clients to understand their business needs.
- Present tailored solutions to enhance customer satisfaction and loyalty.
- Conduct market research to identify new business opportunities and trends.
- Utilize CRM tools to track client interactions and sales activities effectively.
- Negotiate contract terms that aligned with client expectations and company policies.
- Recruit, hire and train new hires to optimize profitability.
Sales Manager
Verizon Wireless Corporation
Pasadena, California
06.2010 - 02.2016
- Develop training materials to improve staff product knowledge and sales techniques.
- Facilitate regular team meetings to discuss goals, challenges, and best practices.
- Manage daily operations of sales department, including supervision of staff members.
- Develop sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Establish new accounts and serviced existing accounts maintaining professional relationships.
- Support HR functions such as onboarding new employees, conducting interviews, administering benefits.
- Coordinate with internal departments such as finance, operations, IT and HR on marketing projects.
Retail Sales Manager
LENSCRAFTERS, Luxottica Group
Glendale, CA
09.2007 - 06.2010
- Supervise staff of 10 retail sales associates & provide guidance on customer service, product knowledge & cash handling procedures.
- Coach staff on strategies to enhance performance & improve customer relations.
- Direct & supervise staff performance to ensure adherence to company standards.
- Train newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Coordinate team schedules to optimize staff coverage during peak hours.
- Implement new policies and procedures to ensure compliance with company standards and regulations.
Education
MBA - Business Administration And Management
Woodbury University
Burbank, CA05-2020
Bachelor of Science - Psychology
California State University of Los Angeles
Los Angeles05-2014
High School Diploma -
Burbank High School
Burbank05-2007
Skills
- Human Resources Operations
- Payroll Administration & Processing
- Employee Relations & Conflict Resolution
- Recruitment & Onboarding
- Policy Implementation & Compliance
- Performance Management
- Staff Supervision & Training
- Workforce Planning
- HRIS / CRM Systems
- Multilingual Communication
- Client relationship management
- Contract negotiations and client acquisition
Languages
English
Native/ Bilingual
Armenian
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
HR & Payroll Manager
Wagewhiz LLC
02.2023 - Current
Business Account Executive
Verizon Wireless Corporation
02.2016 - 12.2021
Sales Manager
Verizon Wireless Corporation
06.2010 - 02.2016
Retail Sales Manager
LENSCRAFTERS, Luxottica Group
09.2007 - 06.2010
Residential Realtor
Engel & Volkers Real Estate
2019 - Current
MBA - Business Administration And Management
Woodbury University
Bachelor of Science - Psychology
California State University of Los Angeles
High School Diploma -
Burbank High School