Summary
Overview
Work History
Education
Skills
Timeline
Generic

Armistress Alford

Ft. Pierce,FL

Summary

Compassionate and disciplined School Bus Monitor with many years of experience caring for special needs bus riders. Seasoned supervisor skilled in handling anything that happens on or near buses. Proficient at earning caregivers' full confidence, enabling students to enjoy safe and affirming bus rides. Enthusiastic professional with many years of diverse experience monitoring buses transporting both children and adults, many with special needs. Gifted at making bus rides safe, fun, and efficient for riders from various backgrounds. Focused fully on riders, with maturity to employ discipline when needed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

Manager of Operations

Home Education Loan Program
West Palm Beach, Florida
11.2022 - Current
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed positive relationships with customers through friendly interactions.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Investigated customer complaints related to product and service quality or delivery issues.
  • Negotiated contracts with vendors for services necessary for daily operations.
  • Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
  • Prepared reports summarizing operational results against established goals and objectives.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.

Co Owner

Traysoflove Catering
West Palm Beach, Florida
05.2018 - Current
  • Provided guidance to staff regarding proper presentation of dishes served at catered events.
  • Resolved customer complaints promptly and professionally while maintaining good relations with clients.
  • Coordinated delivery times with clients and ensured that all items ordered arrived on time.
  • Organized staff scheduling and trained new employees on food safety practices.
  • Ensured the quality of ingredients used in meals served at catered events.
  • Resolved customer complaints quickly and efficiently.
  • Addressed any issues related to health code violations found during inspections by local authorities.

Certified Nursing Assistant

Visiting Nursing Association
West Palm Beach, Florida
08.2012 - 12.2014
  • Observed patients for any changes in their physical or mental condition.
  • Provided emotional support to patients and families during difficult times.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.

Education

Certified Nursing

Paramount Nursing
West Palm Beach, FL
05-2012

High School Diploma -

Coastal Middle & Senior High School
Lake Park Fl
06-1988

Associate of Arts -

Palm Beach State College
Lake Worth, FL

Skills

  • Confidentiality
  • Route Planning
  • Background Checks
  • Special Needs Support
  • Student Assistance
  • Passenger Safety

Timeline

Manager of Operations

Home Education Loan Program
11.2022 - Current

Co Owner

Traysoflove Catering
05.2018 - Current

Certified Nursing Assistant

Visiting Nursing Association
08.2012 - 12.2014

Certified Nursing

Paramount Nursing

High School Diploma -

Coastal Middle & Senior High School

Associate of Arts -

Palm Beach State College
Armistress Alford