Armonee Delaperriere-Moore
Rochester,New York
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in software.
Overview
3
3
years of professional experience
Work History
Medical Assistant
Rochester Regional Health System
Rochester, New York
01.2024 - Current
- Prepared examination rooms and ensured proper medical supplies were stocked.
- Assisted physicians with patient examinations and procedures, ensuring comfort and safety.
- Recorded patient vital signs and maintained accurate medical records in electronic systems.
- Educated patients on medication usage, treatment plans, and follow-up care instructions.
- Scheduled appointments, managed patient flow, and coordinated with healthcare providers effectively.
- Collaborated with nursing staff to streamline workflows and improve patient care efficiency.
- Maintained cleanliness and organization of clinical areas to promote a safe environment.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Workers Compensation Medical Secretary
New York Physical Medicine Center
Rochester, New York
01.2024 - 01.2025
- Maintained current and accurate medical records for patients.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Enhanced office productivity by handling high volume of callers per day.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Verified client information by analyzing existing evidence on file.
Customer Service Representative
Citizens Bank
01.2024 - 07.2024
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
Front Desk Receptionist
Highlands of Brighton
06.2023 - 04.2024
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Provided a high level of customer service to all clients
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
Dietary Aide
St Johns Nursing Home
05.2022 - 05.2023
- Delivered dishes and meal trays to patient rooms during scheduled times
- Performed daily cleaning duties such as sweeping floors and mopping surfaces
- Provided excellent customer service to residents, staff, and families
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Licensed Practical Nurse - Nursing
Isabella Graham Hart
Rochester, NY08-2026
High School Diploma -
Eastridge High School
Rochester, NY06.2024
Skills
- Continuous Improvement
- Self Motivation
- International sales support
- CRM Software
- Adaptability
- Multitasking
- Team building
- Customer service background
- Billing support
- Appointment Scheduling
- HIPAA compliance
- Patient check-in
- Insurance authorization management
Timeline
Medical Assistant
Rochester Regional Health System
01.2024 - Current
Workers Compensation Medical Secretary
New York Physical Medicine Center
01.2024 - 01.2025
Customer Service Representative
Citizens Bank
01.2024 - 07.2024
Front Desk Receptionist
Highlands of Brighton
06.2023 - 04.2024
Dietary Aide
St Johns Nursing Home
05.2022 - 05.2023
Licensed Practical Nurse - Nursing
Isabella Graham Hart
High School Diploma -
Eastridge High School