Jaqueline Ventura
Westbury,NY
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
JA MEDICAL PC
Huntington, NY
04.2024 - Current
- Managed patient records using electronic health record systems.
- Prepared examination rooms for patient visits and maintained cleanliness.
- Assisted healthcare professionals with patient examinations and procedures.
- Scheduled appointments and coordinated patient follow-up care.
- Conducted preliminary assessments including vital signs and medical histories.
- Educated patients on treatment plans and medication instructions.
- Supported front office operations by answering phones and greeting patients.
- Collaborated with team members to ensure efficient workflow in the clinic.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Registered new patients into practice management software program accurately entering demographic information.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Changed dressings on wounds to prevent infection and check for healing.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Assisted back office patient processes to reduce office wait times.
Retail Store Lead
The Children's Place
Hicksville, NY
01.2020 - 03.2024
- Supervised daily store operations and managed staff schedules.
- Trained new employees on customer service and sales techniques.
- Monitored inventory levels and assisted with restocking products.
- Addressed customer inquiries and resolved issues promptly.
- Implemented visual merchandising standards to enhance product displays.
- Collaborated with team members to achieve sales goals consistently.
- Conducted regular audits to ensure compliance with store policies.
- Facilitated team meetings to promote communication and teamwork among staff.
- Monitored cash registers during peak hours to ensure accuracy of transactions.
- Resolved customer complaints in a professional manner.
- Dealt with customer complaints and rectified product and service issues.
- Maintained accurate records of sales transactions and inventory levels.
- Analyzed daily sales reports to determine areas for improvement or expansion of product selection.
Education
Some College (No Degree) - Medical Assistant
Adelphi University
Garden City, NY04-2025
Basic Life Support -
American Health Training
Remote12.2023
EKG Technician -
TIA School of Allied Health
Garden City, NY12.2023
High School Diploma -
Westbury High School
Westbury, NY05.2019
Some College (No Degree) - Liberal Arts and Sciences
Nassau Community College
Garden City, NYSkills
- Microsoft Word
- Continuous improvement
- Customer service
- Inventory control
- Microsoft Access
- Microsoft Excel
- Patient care
- Vital sign measurement
- Medical terminology
- Team collaboration
- Medical office management
- EKG set up and monitoring
- Trustworthy companion
- Patient relations
- Monitoring patient progress
- Immunization administration
- Clinical and administrative support
- Fluent in Spanish
- Electrocardiographic rhythm recognition
- Communicating with patient families
- Medical terminology knowledge
- HIPAA compliance
- Patient-focused care
Certification
- EKG Certification
- BLS Certification
- Medical Assistant
Languages
Spanish
Professional
English
Professional
Timeline
Medical Assistant
JA MEDICAL PC
04.2024 - Current
Retail Store Lead
The Children's Place
01.2020 - 03.2024
Some College (No Degree) - Medical Assistant
Adelphi University
Basic Life Support -
American Health Training
EKG Technician -
TIA School of Allied Health
High School Diploma -
Westbury High School
Some College (No Degree) - Liberal Arts and Sciences
Nassau Community College