Summary
Overview
Work History
Education
Skills
Timeline
Generic

Armoni Antoine

New Iberia

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Customer Service Represenative
01.2025 - Current
  • Provided exceptional customer support through effective communication and problem-solving skills.
  • Assisted customers in navigating product features and resolving issues efficiently.
  • Managed inquiries via phone, email, and chat to ensure timely responses.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Advisor 2

Concentrix
05.2024 - 12.2024
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

General Studies

New Iberia Senior High
New Iberia, LA
05-2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Customer Service Represenative
01.2025 - Current

Advisor 2

Concentrix
05.2024 - 12.2024

General Studies

New Iberia Senior High

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