Armonie Lewis
Norfolk,VA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving each customer a positive and memorable experience. Seeking new opportunities to learn new skills, expand horizons, and leverage learning.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Life Protect 24/7
Norfolk, VA
01.2024 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by asking questions, addressing their needs, and providing assistance.
- Remained calm and professional in stressful situations by effectively diffusing tensions and concerns.
- Used rebuttals and rapport to ensure the customers were making the correct decisions for them, with perseverance.
Personal Shopper
Walmart
Norfolk, VA
01.2024 - 02.2024
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Completed pickup and shopping orders for customers within the local area.
- Shopped at customer's chosen store, verified replacement items, selected the freshest produce and meat, and delivered groceries on time to specified locations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Personal Care Assistant
Public Partnerships LLC
Norfolk, VA
06.2021 - 10.2023
- Assisted clients with activities of daily living, such as bathing, dressing, grooming, and toileting, due to illness and disability.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided emotional support and companionship to clients by listening attentively and engaging them in meaningful conversations.
- Built a trusted and reliable rapport with the patient and family of the patient.
- Aided in personal care, medication management, and support at appointments.
- Proficient in performing light housekeeping and meal preparation.
Volunteer
Sentara Norfolk General Hospital
Norfolk, VA
06.2019 - 07.2019
- Provided assistance to staff in the daily operations of the organization.
- Greeted visitors upon arrival at the office, answered phone calls, and responded to emails.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Greeted guests and offered assistance in finding specific departments or personnel.
Education
High School Diploma -
Norview High School
Norfolk, VASkills
- Data Entry
- Call Management
- Client Rapport
- Problem-solving
- High-energy attitude
- Quality Control
- Adaptive team player
- Active Listening
- Call Center Operations
- Positive and professional
Training
- Customer Service Training Life Protect 24/7, Norfolk, VA
- Quality Control Training Walmart, Norfolk, VA
Timeline
Customer Service Representative
Life Protect 24/7
01.2024 - 03.2024
Personal Shopper
Walmart
01.2024 - 02.2024
Personal Care Assistant
Public Partnerships LLC
06.2021 - 10.2023
Volunteer
Sentara Norfolk General Hospital
06.2019 - 07.2019
High School Diploma -
Norview High School