Armoniee Nelson
Columbus
Summary
Highly motivated and experienced professional seeking a fulfilling opportunity with an employee-focused organization. Strong background in customer service, eager to contribute skills and expertise to a challenging position. Committed to delivering exceptional service and building strong relationships with customers. Confident in ability to make a positive impact within the company. Seeking a role that values teamwork, growth, and a customer-centric approach to drive success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Childcare Provider
Kare-A-Lot
05.2022 - 07.2022
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
Customer Service Representative
ContactUS Communications
11.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Adecco Staffing Solutions
05.2015 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Call Center Representative
Convergys
06.2017 - 10.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Cashier
McDonald's
06.2013 - 08.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Childcare Provider
Brighter Days Daycare
06.2011 - 08.2012
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
Education
Medical Office Support -
Ottumwa Job Corps
Ottumwa, IA11.2016
HSD -
Excelsior Springs Technical High
Excelsior Springs, MO01.2014
Culinary Arts -
Excelsior Springs Job Corps
Excelsior Springs, MO01.2014
Skills
- Patience and empathy
- Child supervision
- CPR training
- Childcare
- Positive reinforcement
- Activity planning
- Meal preparation
- Group leadership
- Age-appropriate activities
- Safety awareness
- Solid leadership and communication skills
- Work well independently or with a team
Awards
- CPR & Childcare Certified
- Serve Safe Certified
- Culinary Arts Trade Certification
Certification
- ServeSafe Certified
- CPR Certified
- Childcare Certified
- MOS Certified
- Liquor License
Timeline
Childcare Provider
Kare-A-Lot
05.2022 - 07.2022
Customer Service Representative
ContactUS Communications
11.2021 - 01.2022
Call Center Representative
Convergys
06.2017 - 10.2017
Customer Service Representative
Adecco Staffing Solutions
05.2015 - 11.2021
Cashier
McDonald's
06.2013 - 08.2013
Childcare Provider
Brighter Days Daycare
06.2011 - 08.2012
Medical Office Support -
Ottumwa Job Corps
HSD -
Excelsior Springs Technical High
Culinary Arts -
Excelsior Springs Job Corps
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