Armstrong Rodriguez
San Francisco,California
Summary
Seeking a challenging security guard position where my strong commitment to safety, vigilant observation skills and exceptional customer service abilities can contribute to ensuring a secure environment for clients and their assets.
Overview
15
15
years of professional experience
Work History
Security Officer
Allied Universal Security Services
1 Warriors Way, San Francisco CA 94158
09.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Interacted assertively but non-confrontationally with personnel and general public.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Delivery Truck Driver
Renaissance Specialty Foods
260 S Maple Ave, South San Francisco, CA 94080
01.2017 - Current
- Inspected vehicle before and after every trip and conducted minor repairs.
- Operated equipment such as hand trucks and carts to efficiently load and unload vehicles, consistently maintaining tight timetables.
- Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Operated with safety and skill to avoid accidents and delays.
- Offered every customer outstanding service, promoting high satisfaction and cementing loyalty.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Managed customer inquiries and complaints in polite and professional manner.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
HVAC Technician
Coit Cleaning & Restoration Services
897 Hinckley Rd, Burlingame, CA 94010
07.2008 - 01.2017
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Traveled to job sites for both scheduled and emergency appointments.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Installed components to improve HVAC system performance.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Worked on both home and business units for maintenance, repairs, and new installations.
- Supervised and instructed assistants.
Education
Associate of Science - HVAC Installation And Repair
WyoTech - Fremont
Fremont, CA06.2007
GED -
City College of San Francisco
San Francisco, CA06.2005
High School Diploma -
Jefferson High School
Daly City, CA06.2003
Skills
- Assertiveness
- Report Writing
- Active Listening
- Baggage Screening
- Stress Tolerance
- Perimeter Security
- Vigilance Awareness
- Critical Thinking
- Professionalism
- Conflict Resolution
- Adaptability
- Interpersonal Skills
Languages
Spanish
Native or Bilingual
Timeline
Security Officer
Allied Universal Security Services
09.2022 - Current
Delivery Truck Driver
Renaissance Specialty Foods
01.2017 - Current
HVAC Technician
Coit Cleaning & Restoration Services
07.2008 - 01.2017
Associate of Science - HVAC Installation And Repair
WyoTech - Fremont
GED -
City College of San Francisco
High School Diploma -
Jefferson High School