Arnaldo Carpena
Orlando,FL
Summary
Dedicated front desk agent with strong customer service and problem-solving skills. Fluent in English and understanding the Spanish language, committed to enhancing guest satisfaction through effective communication and prompt issue resolution.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Candlewood Suites Fayetteville
Fayetteville, NC
11.2024 - 11.2025
- Managed guest check-in and check-out procedures efficiently.
- Provided exceptional customer service, resolving guest inquiries and issues promptly.
- Maintained accurate reservations using property management system tools.
- Assisted in maintaining cleanliness and organization of front desk area.
Guest Service Representative
Andy Frain Services
Orlando, FL
06.2019 - 10.2024
- Facilitated positive guest interactions, resolving inquiries and enhancing overall satisfaction.
- Developed and maintained comprehensive knowledge of facility services to assist guests effectively.
- Collaborated with team members to streamline communication and improve service efficiency.
- Addressed and resolved guest complaints promptly, fostering a welcoming environment.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Education
High School Diploma -
Colonial High School
Orlando, FLHigh School Diploma - Hospitality Administration And Management
Valencia College
Orlando, FLSkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Guest relations
- Credit and cash payments
- Guest accommodations
- Listening skills
- Reservation systems
- Room assignments
- Registration
- Registration processing
- Fluent in English and understand Spanish
Certification
- CPR Training - [Timeframe]
- CPR, [Company Name] - [Timeframe]
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Team Sports
- Watching Movies and TV Shows
- Adventure Travel
Timeline
Front Desk Agent
Candlewood Suites Fayetteville
11.2024 - 11.2025
Guest Service Representative
Andy Frain Services
06.2019 - 10.2024
High School Diploma -
Colonial High School
High School Diploma - Hospitality Administration And Management
Valencia College