Arnaldo Fernandez Gonzalez
Minneapolis,MN
Summary
Efficient Automotive Biller known for high productivity and ability to complete tasks swiftly without compromising accuracy. Possess specialized skills in invoice processing, customer service, and data entry. Excel in communication, problem-solving, and time management, ensuring seamless billing operations and customer satisfaction. Accomplished Billing Specialist offering well-honed account management experience. Leverages excellent organizational and problem-solving skills to maintain billing and increase account collections. Skilled in maintaining precise records and building relationships with clients.
I am defined by resilience, self-awareness, and a commitment to growth. What differentiates me is my ability to remain grounded, empathetic, and focused under pressure. I value meaningful work, ethical standards, and continuous improvement—both professionally and personally.
Overview
5
5
years of professional experience
Work History
Automotive Biller
Luther Kia of Bloomington
Bloomington, MN
08.2024 - Current
- Processed automotive billing documents for customer transactions.
- Reviewed and verified invoices for accuracy and compliance.
- Coordinated with service department to clarify billing discrepancies.
- Utilized dealership management software for record-keeping and reporting.
- Communicated with customers regarding billing inquiries and payment options.
- Maintained organized files of billing records and paperwork.
- Assisted in training new staff on billing procedures and systems.
- Implemented efficient workflows to streamline the billing process.
- Reviewed and reconciled daily sales reports to ensure accuracy of data entry.
- Assisted customers with inquiries regarding their accounts, payments, and other related matters.
- Performed monthly account reconciliations to identify any discrepancies in the billing system.
- Analyzed customer purchase history to determine eligibility for discounts or promotional offers.
- Utilized various software tools such as Excel spreadsheets for generating financial reports.
- Entered new customer data into the system following established procedures for verification purposes.
- Ensured compliance with legal requirements pertaining to billing procedures such as taxation rules.
- Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
Sales Associate
Luther Kia of Bloomington
Bloomington, MN
05.2024 - 08.2024
- Assisted customers with vehicle selection and product knowledge.
- Managed inventory levels of vehicles and accessories on the sales floor.
- Demonstrated features of vehicles during test drives with potential buyers.
- Processed transactions efficiently using dealership software systems.
- Collaborated with team members to maintain a welcoming showroom environment.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Participated in training sessions to enhance sales techniques and product knowledge.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
Receptionist
Luther Kia of Bloomington
Bloomington, MN
04.2023 - 05.2024
- Greeted customers, answered general questions and directed to appropriate locations.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed customer payments and managed transactions accurately at the front desk.
- Greeted visitors and provided them with assistance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Picking Associate
Factory Motor Parts Company
Eagan, MN
05.2021 - 04.2023
- Picked and packed automotive parts for timely shipment to customers.
- Operated forklifts and pallet jacks to transport materials within the warehouse.
- Maintained inventory accuracy through regular cycle counts and audits.
- Collaborated with team members to optimize picking processes and workflows.
- Followed safety protocols to maintain a clean and organized work environment.
- Assisted in training new associates on picking procedures and equipment use.
- Ensured that all products were properly labeled and identified before being shipped outbound.
- Maintained cleanliness of work area in accordance with safety regulations.
- Responsible for packing merchandise into boxes according to customer specifications while maintaining quality standards throughout the process.
- Worked closely with other departments such as receiving, shipping, and warehouse staff to ensure smooth workflow processes.
Education
High School Diploma -
Colegio San Jose De Catia La Mar
La Guaira, Venezuela07-2020
Associate of Arts - Acting
School of The Arts And Media Institute of Miami
Miami, FLSkills
- Automotive billing
- Invoice verification
- Dealership management
- Financial reporting
- Compliance assurance
- Customer relationship management
- Sales processing
- Inventory management
- Account reconciliation
- Payment processing
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Workflow optimization
- Experience with electronic filing systems
- Proficient in billing software
- Financial acumen
- Efficient work habits
- Accuracy and precision
- Professionalism and integrity
- Automotive industry
- Invoice processing proficiency
- Strong attention to detail
- Administrative support experience
- Data entry expertise
- Billing best practices
- Customer service
Languages
English
Professional
Spanish
Native/ Bilingual
Portuguese
Elementary
Timeline
Automotive Biller
Luther Kia of Bloomington
08.2024 - Current
Sales Associate
Luther Kia of Bloomington
05.2024 - 08.2024
Receptionist
Luther Kia of Bloomington
04.2023 - 05.2024
Picking Associate
Factory Motor Parts Company
05.2021 - 04.2023
High School Diploma -
Colegio San Jose De Catia La Mar
Associate of Arts - Acting
School of The Arts And Media Institute of Miami