Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
ARNALDO RIVERA
Parma Heights
Work Preference
Summary
Results-driven Professional Sales Specialist known for high productivity and efficient completion of tasks. Skilled in client relationship management, strategic planning, and market analysis. Excel in communication, negotiation, and problem-solving to achieve sales objectives and ensure customer satisfaction.
Overview
7
7
years of professional experience
2025
2025
years of post-secondary education
Work History
Pro Sales Specialist
Lowes Home Improvment
Strongsville
11.2025 - Current
- Assisted customers in selecting home improvement products and solutions.
- Demonstrated product features to educate customers on usage and benefits.
- Maintained knowledge of current promotions and sales for effective customer service.
Millwork Sales Specialist
Lowe's Companies, Inc.
Strongsville
02.2025 - 10.2025
- Focused on lead generation for services provided to customers like installations for Millwork or outside leads including windows and doors with sales ranging anywhere between 10,000 and 50,000 dollars
- Assisted customers in selecting products and provided expert advice on home improvement.
- Developed strong relationships with customers to enhance their shopping experience.
- Collaborated with team members to maintain a well-organized sales floor.
- Utilized point-of-sale systems to process transactions efficiently and accurately.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Participated in inventory management activities to ensure stock availability.
Millwork Associate
The Home Depot
Brook Park
02.2023 - 01.2025
- Developed strategies to reduce sales loss, enhancing customer communication.
- Coordinated with stakeholders to improve service delivery and customer satisfaction.
- Utilized email and phone to address client needs, fostering strong relationships.
- Collaborated with teams to streamline processes, achieving measurable improvements.
- Implemented plans that mitigated risk, resulting in increased sales retention.
- Communicated product features, advantages, and benefits to customers.
- Provided outstanding service by assisting customers with online orders, delivery coordination, and warranty claims.
- Advised customers on product selection, including windows, doors and installations, ensuring satisfaction and long-term loyalty.
- Effectively managed communication between customers, contractors and manufacturers, resolving escalations.
- Achieved store goals by upselling products, contributing to sales of $5,000-$11,000 on large orders.
- Demonstrated tech-savvy skills, introducing productivity improvements to enhance team efficiency.
Shift Supervisor Trainee
Boston Market
Strongsville
11.2022 - 02.2023
- Delivered tailored solutions to meet customers' needs, fostering repeat business and positive reviews.
- Performed administrative duties such as filing paperwork, typing documents at 34 WPM.
- Resolved customer complaints promptly, ensuring a positive dining experience.
- Oversaw catering orders, planning and executing large-scale events with accuracy and efficiency.
- Supported the team by stepping into multiple roles during high-demand periods, such as holidays, ensuring smooth operations.
- Supervised daily operations, enhancing service quality and achieving consistent customer satisfaction through effective team coordination.
- Planned and executed catering orders for large-scale events, ensuring accuracy and efficiency, resulting in successful client engagements.
Electrical Sales Associate
The Home Depot
Brook Park
06.2020 - 11.2022
- Assisted customers with electrical and appliance product selections, providing knowledgeable guidance.
- Managed online orders, warranty processing and customer inquiries with professionalism.
- Enhanced customer satisfaction by creating a seamless shopping experience through proactive assistance.
- Demonstrated excellent customer service skills by providing timely solutions to customer issues.
- Ensured compliance with all local laws governing the sale of electrical equipment within designated region.
Member
Krispy Kreme
Middleburg Heights
05.2019 - 05.2020
- Delivered exceptional service at the counter, preparing customer orders with attention to detail.
- Maintained a clean and organized environment to ensure a welcoming atmosphere.
- Fostered a positive team environment by actively engaging with colleagues, enhancing collaboration and morale.
- Streamlined order preparation processes, leading to faster service times and increased customer satisfaction.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
Education
Seeds of Literace
Cleveland, OHSkills
- Customer Service Representatives
- Restaurant Operations
- Cash Handling
- Retail
- Customer Support
- Interpersonal Communication
- Problem Solving
- Large Scale Events
- Building Business Relationships
- Conflict Management
- Increase Productivity
- Long-term Customer Relationships
- Operational Efficiency
- High Level Of Accuracy
- Upselling
- Sales Processes
- Sales
- Inside Sales
- Direct Sales
- Customer Service
- Customer Satisfaction
- Computer Literacy
- Communication
- Typing
Languages
- English, Native
- Spanish, Native
Timeline
Pro Sales Specialist
Lowes Home Improvment
11.2025 - Current
Millwork Sales Specialist
Lowe's Companies, Inc.
02.2025 - 10.2025
Millwork Associate
The Home Depot
02.2023 - 01.2025
Shift Supervisor Trainee
Boston Market
11.2022 - 02.2023
Electrical Sales Associate
The Home Depot
06.2020 - 11.2022
Member
Krispy Kreme
05.2019 - 05.2020
Seeds of Literace