ARNDREA HOYLE
Catonsville,MD
Summary
Reliable Night Auditor and Front Desk Agent well-versed in assisting guests with check-in, check-out and billing services, as well as auditing reports. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
23
23
years of professional experience
Work History
NIGHT AUDITOR
Fairfield Inn & Suites by Marriott
08.2021 - Current
- Greet all guests with a smile and a friendly welcome
- Handle incoming calls professionally, directing inquiries to appropriate personnel as needed
- Adapt to unexpected challenges such as system outages or emergency situations while maintaining composure under pressure
- Demonstrate proficiency in FOSSE system used for accurate records of guest information, reservation management and billing adjustments
- Complete daily revenue reports, which consist of balancing all financial accounts and recording the total cash and credit card payments received from guests
- Prepare detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review
- Collaborate with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
INSTRUCTOR
Baltimore City Community College
01.2001 - Current
- Facilitate adults in continuing education programs
- Work well with management and students to create a learning environment to enhance productivity and time management
- Produce and coordinate variety shows
- Collaborate with students of all backgrounds to foster an inclusive classroom environment.
SECURITY OFFICER
Elite Security
04.2023 - 12.2023
- Consistently delivered outstanding service through effective communication with guests, colleagues and management
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies
- Respond to emergencies promptly, ensuring the safety of all individuals on-site
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Education
Associate of Arts -
Baltimore City Community College
Baltimore, MDHigh School Diploma -
Westside Skills Center
Baltimore, MDEntrepreneur And Self-Employment Certificate -
University of Maryland, College Park
College Park, MDSkills
- Dedicated Team Player
- Customer-Oriented
- Highly reliable
- Organized multitasker
- Friendly and helpful
- Fast and efficient service worker
- Registration processing
- Automated telephone systems
- Guest Relations
Timeline
SECURITY OFFICER
Elite Security
04.2023 - 12.2023
NIGHT AUDITOR
Fairfield Inn & Suites by Marriott
08.2021 - Current
INSTRUCTOR
Baltimore City Community College
01.2001 - Current
Associate of Arts -
Baltimore City Community College
High School Diploma -
Westside Skills Center
Entrepreneur And Self-Employment Certificate -
University of Maryland, College Park