Arnecia Moore
Atlanta,GA
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
12
12
years of professional experience
Work History
Retention 1 Specialist (Hybrid)
State Farm
Dunwoody, GA
04.2023 - 04.2024
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Assist with a variety of needs which may include making payments, providing proof of insurance, password resets and as well as some policy changes to coverage and/or deductibles.
- Establish client relationships and follow up with customers, as needed.
- Serve as retention specialist by avoiding customer cancellations and taking timely payments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CSR III
Secure Contact Solution
Alpharetta, GA
06.2017 - 08.2022
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Economic Support Specialist
DFCS
Atlanta, GA
09.2014 - 02.2017
- Determined initial and ongoing eligibility for Family Medicaid, Aged, Blind, Disabled Medicaid, or Food Stamps.
- Processed interim changes using appropriate criteria and policies consistently and according to established guidelines.
- Record and evaluate personal and financial data obtained from individuals.
- Enhanced economic support services by analyzing clients'' financial needs and recommending tailored assistance programs.
- Streamlined application processing for faster approval rates, through efficient document review and verification.
- Maximized client satisfaction with timely and accurate responses to inquiries regarding program eligibility and benefits.
- Reduced errors in benefit calculations by applying advanced knowledge of federal, state, and local policies and regulations.
CSR
Perimeter Research Corporation
Atlanta, GA
03.2012 - 07.2014
- Provided customer support to external clients and respondents in an inbound call center environment.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Proactively sought feedback from customers to identify areas of improvement within the organization''s offerings or processes.
- Conducted thorough research to provide accurate information to customers regarding product specifications or usage guidelines.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
Education
Technical Certification - Medical Assisting
OmniTech Institute
Atlanta, GA06.2011
H.S. Diploma -
Frederick Douglass H.S.
Atlanta, GA05.2003
Skills
- Customer Relations
- Expert in Software
- Excellent Communication
- Expert Problem Solving
- Data Analysis
- Time management abilities
Timeline
Retention 1 Specialist (Hybrid)
State Farm
04.2023 - 04.2024
CSR III
Secure Contact Solution
06.2017 - 08.2022
Economic Support Specialist
DFCS
09.2014 - 02.2017
CSR
Perimeter Research Corporation
03.2012 - 07.2014
Technical Certification - Medical Assisting
OmniTech Institute
H.S. Diploma -
Frederick Douglass H.S.