Arnell Ernst
City of Waterloo Police
Cedar Falls,IA
1
Language
5
Certifications
25
years of professional experience
Administrative Supervisor leading office operations, staff support, and procedural compliance in a public-sector setting. Oversees scheduling, training, case documentation, and service standards, leading 12+ staff training sessions per year while keeping daily operations organized and responsive. Builds on leadership across court administration, dispatch supervision, and public-facing clerical work.
Work History
Records Clerk
2 Years 2 Months- Review 50+ police records weekly for completeness and proper routing.
- Balance cash drawer activity and reconcile receipts to support accurate daily transactions.
- Organize records and maintain document control to keep files accessible and orderly.
- Maintain confidentiality and follow procedural compliance when handling sensitive police information.
Clerk of Court V
9 Years- Coordinated 100s of hearings weekly across court calendars and case flow.
- Reviewed new laws, rules, and directives to update court procedures in line with statutory requirements.
- Supervised, trained, and supported subordinate staff across daily office operations and performance expectations.
- Improved administrative systems, workflow management, and report writing to strengthen court service delivery.
- Served as liaison with attorneys, officials, law enforcement, and the public on court matters.
- Managed document processing, records retention, and confidential file control for unified trial court operations.
Trial Court Supervisor
1 Year 4 Months- Supervised subordinate staff, including scheduling, training, performance feedback, and recommended personnel actions.
- Resolved complex case processing inquiries and provided clear guidance to support accurate office operations.
- Entered local codes into the Charge Code Database and maintained accurate records for court processing.
Judicial Specialist
1 Year 7 Months- Responded to visitors and phone calls with professional customer service and clear, calm communication.
- Prepared and drafted documents supporting administrative workflows, court-related correspondence, and file accuracy.
- Compiled statistics for county and district reporting, turning activity data into usable summaries.
- Managed participant progress records and case information to keep updates organized and accessible.
- Supported parents and youth in high-stress interactions with steady communication and practical problem solving.
Reserve Police Officer
7 Years 2 Months- Collected incident details and prepared clear reports to support follow-up and documentation review.
- Patrolled assigned areas proactively to support community safety and visible law enforcement presence.
- Assisted residents during emergent and non-emergent situations with calm, professional public service.
Dispatcher/Shift Supervisor
10 Years 2 Months- Established and presented training programs, maintaining records to support consistent onboarding and readiness.
- Supervised dispatch staff, completed performance reviews, and supported progressive discipline as needed.
- Participated in union grievance discussions and handled onboarding and termination activities with professionalism.
- Testified in court regarding recorded communications and supporting documentation for dispatch activity.
- Assisted callers with emergent and non-emergent needs while dispatching appropriate units from intake to closure.
Education
Degree: , Field Of Study: Law, EMS, Instructor, Evaluator, Institution: Hawkeye Community College - Law, EMS, Instructor, Evaluator
Iowa Law Enforcement Academy Reserve Law Officer
Skills
Operations management
Office management
Employee relations
Project management
Performance management
Policy implementation
Report writing
Case management
Court docket management
Hearing scheduling
Public records requests
Case file processing
Records retention
Procedural compliance
Document control
Confidential records handling
Statutory compliance
Staff supervision
Workflow management
Microsoft Word
Microsoft Excel
Certification
First Aid Certification
Languages
English
Timeline
Records Clerk
City of Waterloo Police
08.2024 - CurrentRead More
Clerk of Court V
State of Iowa
06.2015 - 06.2024Read More
Trial Court Supervisor
State of Iowa
02.2014 - 06.2015Read More
Judicial Specialist
State of Iowa
07.2012 - 02.2014Read More
Reserve Police Officer
Cedar Falls Police Department
05.2005 - 07.2012Read More
Dispatcher/Shift Supervisor
Black Hawk County 911 Communications Center
05.2002 - 07.2012Read More
Hawkeye Community College
Degree: , Field Of Study: Law, EMS, Instructor, Evaluator, Institution: Hawkeye Community College from Law, EMS, Instructor, Evaluator
Read More