Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arnelle Mora

Summary

Customer Support Specialist with over 5 years of experience in customer service and problem resolution. Demonstrated success in enhancing customer satisfaction through effective communication strategies. Focused on driving operational excellence and building strong customer relationships.

Overview

5
5
years of professional experience

Work History

Customer Care Coordinator

Henry Meds
04.2024 - Current
  • Managed over 100 weekly customer inquiries and orders, contributing to a 15% increase in customer satisfaction ratings using support channels like Zendesk.
  • Facilitated patient onboarding and care coordination, achieving a 25% improvement in healthcare provider satisfaction ratings.
  • Streamlined communication between patients and healthcare teams, reducing response times by 15%, and improving overall service efficiency.
  • Coordinated virtual appointments, optimizing the scheduling process, and reducing wait times by 30%.

Customer Support Specialist II

Vatica Health
12.2023 - 04.2024
  • Achieved a 95% resolution rate for user inquiries and issues via various support channels, such as JIRA.
  • Provided expert support to healthcare professionals for risk analysis on their clinic's patients, improving satisfaction through tailored solutions.
  • Utilized Salesforce to track customer interactions, leading to a 15% reduction in response time.
  • Collaborated with internal teams to ensure effective operations and exceptional user experiences in the healthcare industry.

Lead Customer Service Processor

Staffing Solutions Organization LLC
06.2020 - 12.2023
  • Resolved customer inquiries via phone, chat, and email with a 95% success rate in a high-volume environment.
  • Assisted customers with securing rental assistance due to the COVID-19 pandemic, positively impacting eviction prevention efforts.
  • Trained a team of 15+ team members, enhancing team performance, and reducing processing time by 25%.
  • Adhered to department processing policies while verifying accuracy in execution of department duties, including reporting and documentation.

Education

Bachelors in Science -

Georgia Southern University

Skills

  • Effective Communication
  • Critical Thinking
  • Conflict Resolution
  • Team Leadership
  • Strong Written Skills
  • JIRA
  • Salesforce
  • CRM Software
  • Problem Solving
  • Active Listening
  • Teamwork & Collaboration
  • HIPAA Compliance

Timeline

Customer Care Coordinator

Henry Meds
04.2024 - Current

Customer Support Specialist II

Vatica Health
12.2023 - 04.2024

Lead Customer Service Processor

Staffing Solutions Organization LLC
06.2020 - 12.2023

Bachelors in Science -

Georgia Southern University

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