Summary
Overview
Work History
Education
Skills
Timeline
Generic

Logan Starr

Byron,GA

Summary

Diligent Senior Care Coordinator with proven record in managing senior care operations and enhancing patient satisfaction. Successfully coordinated multidisciplinary teams and streamlined care processes to ensure optimal patient outcomes. Demonstrated expertise in crisis management, data processing, medical auditing, and patient advocacy.

Overview

5
5
years of professional experience

Work History

Senior Care Coordinator

Henry Meds
10.2024 - Current
  • Trained new staff on best practices for patient engagement and documentation standards.
  • Monitored data integrity, identifying discrepancies and implementing corrective actions.
  • Collaborated with healthcare providers to optimize patient outcomes and streamline communication processes.
  • Identified gaps in service provision and proposed innovative solutions to enhance overall quality of care programs.
  • Communicated with patients, ensuring that medical information was kept private.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Developed customized action plans for each escalated case, ensuring tailored solutions that addressed patients' unique needs.

Care Coordinator

Henry Meds
02.2023 - 10.2024
  • Managed scheduling of appointments and follow-ups, improving patient flow and reducing wait times.
  • Coordinated patient care plans to ensure seamless service delivery and optimal health outcomes.
  • Educated patients on treatment options and available resources, promoting informed decision-making.
  • Collaborated with multidisciplinary teams to address complex patient cases effectively and efficiently.
  • Used company software and databases to maintain records of services performed and patient conditions.

Client Coordinator II

Cerebral
09.2022 - 02.2023
  • Managed client inquiries, providing timely solutions and fostering satisfaction.
  • Collaborated with cross-functional teams to address client needs and drive service improvements.
  • Conducted follow-ups with clients, gathering feedback to inform service enhancements and support initiatives.
  • Implemented tracking systems for client interactions, resulting in improved engagement strategies and outcomes.

Client Coordinator

Cerebral
01.2022 - 09.2022
  • Coordinated client communication to ensure timely responses and satisfaction
  • Managed scheduling and logistics for client meetings and events
  • Facilitated onboarding processes for new clients, enhancing initial experience
  • Maintained accurate records of client interactions and project updates

Phone Coordinator

Cerebral
09.2021 - 01.2022
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Psychology Intern

Middle Georgia State University
08.2020 - 03.2021
  • Collaborated with multidisciplinary teams to develop and implement intervention strategies.
  • Strengthened relationships with community organizations, fostering partnerships to better serve clients with complex needs.
  • Participated in ongoing professional development opportunities, staying informed about advancements in psychological research and practice standards.
  • Engaged in reflective practice by consistently seeking feedback from supervisors and peers, demonstrating a commitment to ongoing personal and professional growth.

Education

Bachelor of Science - Psychology

Middle Georgia State University
Macon, GA
05-2021

Skills

  • Data processing

  • Critical thinking

  • Training and mentoring

  • Employee supervision

  • Conflict resolution

  • Employee performance evaluations

  • Records management

  • Organizational goal development

  • Process improvement

  • HIPAA compliant

Timeline

Senior Care Coordinator

Henry Meds
10.2024 - Current

Care Coordinator

Henry Meds
02.2023 - 10.2024

Client Coordinator II

Cerebral
09.2022 - 02.2023

Client Coordinator

Cerebral
01.2022 - 09.2022

Phone Coordinator

Cerebral
09.2021 - 01.2022

Psychology Intern

Middle Georgia State University
08.2020 - 03.2021

Bachelor of Science - Psychology

Middle Georgia State University

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