Arnes Ugarak
Burlington
Summary
Dynamic professional with extensive experience at Keurig Green Mountain, excelling in problem-solving and data reporting. Proven leadership in fast-paced environments, fostering teamwork and maintaining high service standards. Skilled in PPE compliance and conflict resolution, consistently delivering exceptional results while ensuring a positive workplace atmosphere.
Overview
6
6
years of professional experience
1
1
Certification
Work History
AM Lead
Keurig Green Mountain
03.2023 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Operator
Keurig Green Mountain
04.2022 - 03.2023
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Set up and adjusted equipment and properly configured machines for daily operation.
Shift Lead
Dominos's Pizza
12.2020 - 04.2022
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
- Delegated daily tasks and responsibilities.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Responded to and resolved customer questions and concerns.
- Trained and mentored new employees to maximize team performance.
Crew Member
Dominos's Pizza
11.2018 - 12.2020
- Addressed guest needs, questions, or concerns to create optimum experience.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Monitored and maintained clean working areas and cooking surfaces.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
Education
High School Diploma -
Burlington High School
Burlington, VT06-2021
Skills
- PPE compliance
- Friendly, positive attitude
- Supervision and leadership
- Conflict resolution
- Calm under pressure
Certification
Dale Carnegie - Skills for Success
Completed 11/30/23
Individually selected by management to participate in additional leadership training with the Dale Carnegie Organization.
Timeline
AM Lead
Keurig Green Mountain
03.2023 - Current
Operator
Keurig Green Mountain
04.2022 - 03.2023
Shift Lead
Dominos's Pizza
12.2020 - 04.2022
Crew Member
Dominos's Pizza
11.2018 - 12.2020
High School Diploma -
Burlington High School
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