Summary
Overview
Work History
Education
Skills
Timeline
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Dori Makepeace

Downey,CA

Summary

Compassionate and forward-thinking leader that consistently motivates Cast to provide inclusive and exceptional Guest Service for the Disneyland Resort. Flexible problem solver who is punctual and strives to find creative ways to enhance the working environment.

Overview

17
17
years of professional experience

Work History

Attractions Lead/Special Event Lead/Ride Operator

Disneyland Resort
Anaheim, CA
09.2007 - Current
  • Member of the Core Leadership Team at WEB Slingers: A Spider-Man Adventure that ensured a safe and inclusive work environment while on a construction site during a global pandemic
  • Partnered with Walt Disney Imagineering, Oceaneering, and Scientific Systems during the Test and Adjust process of WEB Slingers: A Spider-Man Adventure to develop the newest attraction to open in California Adventure
  • Member of the Core Team that redesigned and implemented a new World of Color operation to ensure a better experience for Guests and Cast Members, including show ticket distribution and viewing area logistics
  • Facilitated Show Immersion and Four Keys Basics discussions with Working Leads in all lines of business for the opening of Pixar Pier
  • Safely and efficiently executed the day-of operation for Disneyland Resort special events with minimal impact to normal park operation: Key events include D23 Expo, and the Grand Opening of Star Wars Galaxy's Edge
  • Led a team that promoted a positive, kind, and inclusive working environment for Cast to be their authentic selves while creating magical memories for our Guests
  • Resolved Guest and Operational Concerns while empowering Cast to create service solutions on their own
  • Trained and mentored over 50 new Working Leads and Trainers providing daily guidance and feedback as they progress farther in their development journey
  • Delivered a high level of Guest service through prompt issue resolution and dynamic attention to detail

Education

High School Diploma -

Downey High School
Downey, CA
06.2007

Some College (No Degree) - History

California State University - Fullerton
Fullerton, CA

Skills

  • Policy Compliance
  • Safety Inspections
  • PPE Compliance
  • Complaint Resolution
  • Crowd Security
  • Teamwork and Collaboration
  • Flexible Schedule
  • Strong Work Ethic
  • Time Management
  • Customer Service
  • Ride Control Operation
  • Theme Park Operations
  • Interpersonal Communication
  • Decision Making
  • Employee Training
  • Computer Skills
  • Conflict Management

Timeline

Attractions Lead/Special Event Lead/Ride Operator

Disneyland Resort
09.2007 - Current

High School Diploma -

Downey High School

Some College (No Degree) - History

California State University - Fullerton

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Dori Makepeace