Arneshia Gooden
Garland
Summary
Dynamic leader with extensive experience in driving operational excellence and strategic growth, consistently achieving impactful results through team collaboration in fast-paced environments. Expertise in navigating complex challenges, optimizing processes, and fostering positive workplace cultures to enhance productivity and employee satisfaction. Renowned for adaptability, effective communication, and strong decision-making skills, with a focus on delivering exceptional customer experiences that foster loyalty and repeat business. Proven ability to orchestrate optimal resource utilization and leverage sound judgment in sales leadership to meet and exceed organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Madison Reed
07.2023 - Current
- Actively work in the Hair Color Bar alternating between the retail sales and service area while selling Madison Reed products, providing consultations, applying color, provide shampoo and blow out services. Team Leadership, Communication, Problem-Solving, Customer Service, Inventory Management
- Implemented performance metrics to monitor team effectiveness and drive continuous improvement initiatives.
- Fostered a culture of accountability through mentorship, training, and performance reviews for subordinate staff.
- Developed and maintained budgets, ensuring financial objectives were consistently met or exceeded.
- Spearheaded initiatives to improve customer satisfaction by enhancing service delivery standards and protocols.
- Collaborated with senior leadership to define long-term vision, aligning resources to meet business objectives effectively.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Master Stylist
Pressed Roots
06.2022 - 06.2023
- Preform a silk press on clients using the Pressed Roots method of straightening natural curls. No chemicals are used, instead, this hairstyling technique uses a blow-dryer and flat iron to smooth out the hair.
Floor Attendant
HMS Hostess American Airlines
03.2022 - 06.2022
- Ensures all food and beverages are arranged to established service standards
- Sets up, stocks, cleans and maintains food and beverage offerings
- Maintains all coffee and beverage services
- Maintains standards of service and guest experience
- Serves and responds to the food and beverage needs of guests
- Uses tray for all guest service
- Maintains in-depth knowledge of products on hand
- Clears, cleans and sanitizes tables, seats, dining area and buffet area
- Maintains food temperature
- Assists with basic food preparation (e.g. warming up soup, operating panini press)
- Provides comprehensive floor presence
- Follows all established rules and sequence of service and dining etiquette standards
- Ensures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mind
Sales Associate
Buy & Save Beauty Company
04.2020 - 06.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed, marketed and sold full range of products and support services.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Solved customer challenges by offering relevant products and services.
- Processed product returns and assisted customers with other selections.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommended best-fit company offerings.
- Loaded and unloaded merchandise using ladder and pallet jack.
Cabin Security Specialist
ABM Aviation DFW
01.2022 - 03.2022
- Cleaned and conducted security searches on designated aircraft according to company, client and regulatory policies.
- Designated aircraft according to Company, Client, and Regulatory policies, specifications and standards
Temporary Employee
Express Employment Professionals
02.2019 - 10.2021
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Checked packages and merchandise for damage and notified vendors.
- Evaluated supplies and product inventory to check for quality issues and returned unacceptable materials to vendors.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests.
- Inspected work areas for cleanliness and obstacles and remove cartons and boxes to keep work areas organized and hazard-free.
- Performed inventory control, such as counting and stocking merchandise.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
Co-Owner/ Kitchen Manger
Carey's Country Cooking
03.2017 - 09.2019
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Delegate food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Followed standardized recipes set by Chef for production of lunch and dinner meals.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
Education
Associate's Degree - Business Administration
Texarkana Community College
01-2020
Skills
- Ability to Multi Task, Ability To Work Independently, Administrative Support, Bartending, Build Rapport, Business Management, Communication Skills, Customer Engagement, Customer Service, Customer Service Sales, Data Entry, Detail Oriented, Documentation, Inventory Management, Leadership Development, Problem Solving Skills, Product Knowledge, Product Sales, Sales Experience, Sales Trends, Stocking
- Leadership and team building
- Problem resolution
- Team player
- Training and coaching
- Inventory control
- Staff training/development
- Employee scheduling
- P&L management
- Schedule management
- Labor cost controls
- Customer retention
Certification
- Food Handler Certificate
- Cosmetologist
Languages
English
Professional Working
Timeline
General Manager
Madison Reed
07.2023 - Current
Master Stylist
Pressed Roots
06.2022 - 06.2023
Floor Attendant
HMS Hostess American Airlines
03.2022 - 06.2022
Cabin Security Specialist
ABM Aviation DFW
01.2022 - 03.2022
Sales Associate
Buy & Save Beauty Company
04.2020 - 06.2022
Temporary Employee
Express Employment Professionals
02.2019 - 10.2021
Co-Owner/ Kitchen Manger
Carey's Country Cooking
03.2017 - 09.2019
Associate's Degree - Business Administration
Texarkana Community College