Arnetta Harrison

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Maintained up-to-date knowledge of product and service changes.
• Educated customers about billing, payment processing and support policies and procedures.

I was responsible to seeing that trailers were unloaded for city delivery and loaded for OTR drivers. I also manifested bills as well as look for shortages and overages of shipments. I was also responsible for customer service as well, tracing customers shipments and helping with all aspects of freight.

Prepared grievances that were made by employees of local trucking companies that were under Teamster Local 480 and get them ready to hear at the committee meeting.

• Improved cargo tracking accuracy with diligent record-keeping and verification of shipping documents.
• Managed time-sensitive tasks effectively, prioritizing workload to ensure timely completion of critical shipments.
• Assisted in training new employees, providing guidance on company procedures and best practices for manifest creation and maintenance.
• Reduced discrepancies in shipment records by cross-referencing manifests against bills of lading and other documentation.