Summary
Overview
Work History
Education
Skills
Accomplishments
Plays Piano, Artist, Writer, Poetess
Timeline
Generic
Arnetta Irish

Arnetta Irish

Chicago,IL

Summary

Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional service to patients. Highly organized and hardworking with excellent planning and program management skills. Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in dental practices. Successfully oversee human resources, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume dental practices by providing exceptional customer service.

Overview

17
17
years of professional experience

Work History

Clinic Coordinator

Ora Oral Surgery
Chicago, IL
04.2013 - Current
  • Trained front desk staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.
  • Direct day-to-day administrative and operational functions for front desk staff and patients providing guidance and leadership with patient scheduling.
  • Verify medical clearance for patients who require consent from their primary care physician prior to surgery with anesthesia.
  • Discuss pre-operative instructions prior to patient surgery.
  • Verify patient signature on consent forms.

Financial Treatment Coordinator

Dearborn Dentistry
Chicago, IL
02.2007 - 04.2013
  • Researched billing issues, scheduled appointments and verified insurance coverage for all patients.
  • Performed in team leader capacity and organized all treatment and placement activities.
  • Increased overall revenue of dental office by achieving production goals set forth by the dental practice.
  • Reviewed X-rays to help patients determine the best recommended treatment option.
  • Enter all insurance payments.
  • Troubleshoot denial of insurance payments(at times resubmitting claims with a narrative)
  • Process insurance claims electronically.
  • Resolve patient account that is delinquent in payment and pending collections.
  • Responsible for monthly and annual closing reports.

Assistant Manager

Tooth Fairy World
Chicago, IL
06.2000 - 09.2002
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to patients, assessing needs and maintaining current knowledge of patient needs.
  • Completed regular inventory for business assistant needs.
  • Place ad for available position within practice.
  • Schedule meeting interview of possible potential candidates for hire.
  • Acclimate new hires.
  • Schedule lunch and learn for continuing office education.
  • Recommend disciplinary actions when necessary.

Education

Associate of Science - Medical Administration Assistant

Robert Morris University - Illinois
Chicago, IL

BBA - Healthcare Management

American InterContinental University
Schaumburg, IL
04.2024

High School Diploma -

Christian Fenger Academy
Chicago, IL
06.1984

Skills

  • Proficient Verbal and Written Communication
  • Decision Making
  • Critical Thinking
  • Employee Performance Evaluations
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Access
  • Microsoft Power Point

Accomplishments

  • Achieved complete schedule bookings by introducing incentive to patents for scheduling on days that are least to be booked for surgery.
  • Achieved minimum last minute cancellations through effectively helping with holding patients accountable financially.
  • Successfully completed Basic Life Support in accordance with the American Heart Association.

Plays Piano, Artist, Writer, Poetess

I love everything that has to do with the arts since I was a child. At 8 years old, I taught myself to play "Fiddler On The Roof" on the piano. From then, I've always sat at the piano and will play from sound. I never learned to read music. Additionally, I love to paint, draw graffiti art, some self portraits and landscaping. I also learned that I was a gifted writer in my teens. In high school, my drama teacher would enter my poems and short stories in all contest and magazines. Some of my work was published in the news paper such as the Chicago Defender.

Timeline

Clinic Coordinator

Ora Oral Surgery
04.2013 - Current

Financial Treatment Coordinator

Dearborn Dentistry
02.2007 - 04.2013

Assistant Manager

Tooth Fairy World
06.2000 - 09.2002

Associate of Science - Medical Administration Assistant

Robert Morris University - Illinois

BBA - Healthcare Management

American InterContinental University

High School Diploma -

Christian Fenger Academy
Arnetta Irish