ARNETTA SANDERS
Lakeland,FL
Summary
Dynamic customer service representative with a proven track record ,excelling in problem-solving and communication. Enhanced patient satisfaction through effective issue resolution and insurance verification. Demonstrated adaptability and empathy while collaborating with healthcare professionals to meet diverse patient needs. Skilled in CRM systems to streamline processes and improve service delivery.
Overview
7
7
years of professional experience
Work History
Healthcare Customer Service Representative
TTEC
Orlando, Florida
09.2025 - Current
- Resolved healthcare inquiries and issues promptly, enhancing customer satisfaction.
- Provided clear information on insurance benefits and coverage options.
- Accurately documented customer interactions in CRM system.
- Collaborated with healthcare professionals to effectively address patient needs.
- Managed efficient and accurate appointment scheduling for patients.
- Answered client inquiries, resolved complaints, and offered general healthcare information.
- Assisted in verifying patient insurance eligibility prior to appointments.
- Updated patient files according to company policies and guidelines.
CUSTOMER SERVICE REPRESENTATIVE
THE HOME DEPOT
Remote, FL
01.2022 - 01.2025
- Proficient in handling customer inquiries and resolving issues promptly and effectively.
- Skilled in utilizing various customer management systems and software to streamline processes.
- Exceptional verbal and written communication skills, fostering positive relationships with clients.
PALLETIZER
WALMART SORTATION CENTER
Lakeland, FL
01.2019 - 01.2022
- Expert in operating palletizing machines and ensuring efficient product handling.
- Demonstrated expertise in inventory management and tracking to prevent discrepancies.
- Proficient in maintaining safety standards while optimizing workflow and productivity.
HOUSEKEEPING
VALENCIA HILLS REHAB & REHABILITATION CENTER
Lakeland, FL
01.2019 - 12.2019
- Skilled in performing thorough cleaning tasks, including dusting, vacuuming, and sanitizing to meet high cleanliness standards.
- Strong attention to detail, ensuring that all areas are spotless and well-organized for guest comfort and satisfaction.
Education
High School Diploma -
Kathleen Senior High School
Lakeland, FL06-2011
Some College (No Degree) - Criminal Justice
Saint Leo University
Saint Leo, FLSkills
- Problem Solving
- Patience
- Communication
- Adaptability
- Empathy
- Technical Troubleshooting
- Multitasking
Timeline
Healthcare Customer Service Representative
TTEC
09.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE
THE HOME DEPOT
01.2022 - 01.2025
PALLETIZER
WALMART SORTATION CENTER
01.2019 - 01.2022
HOUSEKEEPING
VALENCIA HILLS REHAB & REHABILITATION CENTER
01.2019 - 12.2019
High School Diploma -
Kathleen Senior High School
Some College (No Degree) - Criminal Justice
Saint Leo University