Arnie Zambrano
Kew Gardens,NY
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
16
16
years of professional experience
Work History
Manager
Nowaday Vintage Car Tours
New York, New York
07.2025 - Current
- Managed daily operations of vintage car tour services.
- Coordinated logistics for tour routes and vehicle maintenance schedules.
- Developed training programs for new employees on service standards.
- Oversaw inventory management of vintage vehicles and related equipment.
- Collaborated with marketing team to enhance tour promotions and outreach.
- Implemented safety protocols for vehicle operation and guest safety measures.
- Resolved customer inquiries and complaints promptly and effectively.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
Corporate Tour Guide
Freelance
01.2020 - Current
- Pick up clients to and from the airport or their point or origin
- Provide dining and leisure recommendations based on the client's interest.
- Partner with different tour companies to give the client a better experience
- Accommodate companies that are in need of specific tours (Holiday Lights, Wine tastings)
- Guided diverse groups through historical and cultural sites, enhancing visitor engagement.
- Developed personalized itineraries based on client interests and preferences.
- Delivered informative commentary on local history, landmarks, and traditions.
- Managed logistics for tours, including transportation and scheduling.
- Ensured safety and comfort of guests throughout the tour experience.
- Adapted tours in real-time to accommodate unexpected changes or challenges.
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
Community Health Worker-COVID-19 Initiative
Latino Commission
01.2021 - 01.2023
- Organized presentations using Microsoft Power Point for meetings and Covid 19-Vaccines
- Went to Churches, senior centers and major organizations to talk to community leaders about how to spread awareness of the Covid 19 Vaccine and dispel any misinformation.
- Attended Zoom meetings with other community organizations to help better educate the community
- Did presentations to senior centers about many different health issues so that they can understand how to treat and prevent diseases
- Followed up on community members that needed additional assistance from the community whether it be housing, legal, medical or mental help.
Bilingual Tour Guide/Bilingual Corporate Tour Guide (Spanish)
Grey Line/City Sights/New York City Sightseeing
New York, USA
01.2010 - 01.2020
- Picked up and dropped off customers in a hop on, hop off double decker bus
- Educated the customers while on the bus on the things of interest in NYC on 4 different routes (Uptown, Downtown, Brooklyn, Night Tour)
- Picked up corporate groups to take them where they need to go
- Worked with the driver to work on any possible detours while following DOT regulations on where a double-decker bus can go in New York City
- Answered any questions customers might have while on my tour and giving dining and sightseeing recommendations
- Told customers the best time to go a museum and when to go under free, to reduced pay
- Upsell on tickets to many different other destination while they are in New York City or if they plan on going around a 180 Mile Radius (ex: Niagara Falls, Boston, Woodbury Mall or Washington DC)
Education
High School Diploma -
Martin Luther School
Maspeth, NY06-1999
Skills
- Strong Public Speaking skills
- Strong Leadership Skills
- Relationship building
- Goal setting
- Excel
- Powerpoint
- Adobe Acrobat
- Strong analytical skills
- Great with directions
- Great Team Player
- Operations management
- Customer service
- Employee training
- Customer relationship management
References
upon request
Languages
Spanish
Professional
Timeline
Manager
Nowaday Vintage Car Tours
07.2025 - Current
Community Health Worker-COVID-19 Initiative
Latino Commission
01.2021 - 01.2023
Corporate Tour Guide
Freelance
01.2020 - Current
Bilingual Tour Guide/Bilingual Corporate Tour Guide (Spanish)
Grey Line/City Sights/New York City Sightseeing
01.2010 - 01.2020
High School Diploma -
Martin Luther School