Emily Blackburn
Milford,OH
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations, communication and English.
Overview
9
9
years of professional experience
Work History
Guest Service Representative, Assistant Manager
Nothing Bundt Cakes
08.2022 - 05.2024
- Handled customer orders both online and in store
- Focused on pushing featured items
- Answered phone calls and took any orders / order changes
- Focused on providing a positive environment for customers
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Server
Barleycorns
01.2022 - 04.2022
- Took customers' orders and placed them on POS system
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Warehouse Associate
Amazon
05.2019 - 08.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Crew Member
Culvers
10.2015 - 07.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Bachelor's Degree in Communications -
Northern Kentucky University
12.2023
Some college - Communications & English
University of Kentucky
04.2022
Diploma -
Randall K Cooper High School
05.2017
Skills
- Good communication skills
- Very attentive and good with directions
- Good time management
- Microsoft Office Certified
- Creative
- Strong public speaking skills
- Confident and effective composition skills
- Years of experience with all social media platforms and how to utilize creator tools
- Editing/Proofreading
Activities and Honors
The National Society of Leadership and
Success (NSLS)
Northern Kentucky University
• Joined 2023
Timeline
Guest Service Representative, Assistant Manager
Nothing Bundt Cakes
08.2022 - 05.2024
Server
Barleycorns
01.2022 - 04.2022
Warehouse Associate
Amazon
05.2019 - 08.2019
Crew Member
Culvers
10.2015 - 07.2017
Bachelor's Degree in Communications -
Northern Kentucky University
Some college - Communications & English
University of Kentucky
Diploma -
Randall K Cooper High School
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