Emily Blackburn
Florence,KY
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations, communication and English.
Overview
8
8
years of professional experience
Work History
Guest Service Representative, Assistant Manager
Nothing Bundt Cakes
08.2022 - Current
- Handled customer orders both online and in store
- Focused on pushing featured items
- Answered phone calls and took any orders / order changes
- Focused on providing a positive environment for customers
- Assisting In overseeing that all employees fulfill their daily duties.
Server
Barleycorns
01.2022 - 04.2022
- Took customers' orders and placed them on POS system
- Ran orders to and from customers
- Attended to customers when in need
- Cleaned my specific area along with the kitchen.
Warehouse Associate
Amazon
05.2019 - 08.2019
- Sorted boxes and scanned boxes to their correct location on the floor.
Crew Member
Culvers
10.2015 - 07.2017
- Tended to the front and drive through register
- Worked with the ice cream and cleaned.
Education
Bachelor's Degree in Communications -
Northern Kentucky University
Highland Heights, KY12.2023
Some college - Communications & English
University of Kentucky
Lexington, KY04.2022
Diploma -
Randall K Cooper High School
Union, KY05.2017
Skills
- Good communication skills
- Very attentive and good with directions
- Good time management
- Microsoft Office Certified
- Creative
- Strong public speaking skills
- Confident and effective composition skills
- Years of experience with all social media platforms and how to utilize creator tools
- Editing/Proofreading
Activities and Honors
The National Society of Leadership and Success (NSLS)
Northern Kentucky University
- Joined 2023
Timeline
Guest Service Representative, Assistant Manager
Nothing Bundt Cakes
08.2022 - Current
Server
Barleycorns
01.2022 - 04.2022
Warehouse Associate
Amazon
05.2019 - 08.2019
Crew Member
Culvers
10.2015 - 07.2017
Bachelor's Degree in Communications -
Northern Kentucky University
Some college - Communications & English
University of Kentucky
Diploma -
Randall K Cooper High School
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