ARNIE GRETCHEN CUESTA LOYOLA
San Diego,CA
Summary
Accomplished Banking Specialist with 6 years of experience interacting with customers to increase sales and offer services. Seasoned expert at promoting products and offerings, creating new accounts and assisting customers with various requests. Proven ability to delight customers by providing solutions and recommendations that exceed expectations. Driven to maintain high customer satisfaction rates and net promoter scores.
Overview
9
9
years of professional experience
Work History
Banking Specialist
Bank Of The Philippine Islands
07.2016 - 10.2022
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Assisted in creating new accounts,processed deposits and withdrawals,and maintained accurate records of transactions.
- Demonstrated expertise in employing sales techniques to initiate,cultivate,and successfully conclude transaction,while actively promoting various products and services to engage customer.
- Offered informed guidance pertaining to a comprehensive array of banking products and financial solutions.
- Proficiently managed customer accounts,executing task related to account initiation,termination and updates.
- Maintained meticulous transaction records and executed precise monetary transfers,deposits,and withdrawals to ensure error-free financial transactions.
- Maintained friendly and professional customer interactions.
Sales Representative
Globe Telecom
03.2014 - 06.2016
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Sell Globe Postpaid Lines to Consumer either Wireless or Wireline.
- Responsible to the safety of cash and units under my jurisdiction the whole day.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Bachelor of Science - Business Administration Major in Management
University of Southern Philippines Foundation
Cebu City, Philippines05.2013
Skills
- Exceptional Costumer Service
- Attention to details
- Banking Product Sales
- Persuasion skills
- Goal-oriented Focus
- Ability to work under pressure
- Strong work ethic
- Creativity and Resourcefulness
- Adaptability
- Cash Handling Expert
- Teamwork
- Understanding Customer Needs
Accomplishments
- Top Referrer BPI Credit Cards (Bpi Central Area) Year 2017-2018
- Top Referrer of BPI MS Insurance (Bpi Central Area) month of August- September 2022
- Promoted as Branch Stores Channel -Staff Job Level B Year January 2020
- Consistent Top Seller Every Month For Postpaid Line Products (Globe Telecoms) Year 2014-2016
Languages
English
Professional Working
Tagalog & Bisayan
Native or Bilingual
Timeline
Banking Specialist
Bank Of The Philippine Islands
07.2016 - 10.2022
Sales Representative
Globe Telecom
03.2014 - 06.2016
Bachelor of Science - Business Administration Major in Management
University of Southern Philippines Foundation
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