Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arnita Jones

High Point,NC

Summary

Proven leader with extensive experience at Panera Bread, adept in team motivation and customer service. Excelled in enhancing customer satisfaction and streamlining operations, leading to significant business growth. Skilled in money handling and problem-solving, achieving a notable increase in efficiency and profitability.

Overview

2013
2013
years of professional experience

Work History

Assistant Manager

Panera Bread
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

General Manager

Panera Bread
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.

Shift Supervisor Trainee

Panera Bread
  • Mentored junior employees, fostering professional growth and improved performance.
  • Reduced employee turnover by fostering a positive work atmosphere and addressing concerns promptly.
  • Increased sales by implementing promotional activities and engaging customers with product knowledge.
  • Oversaw daily shift operations, maintaining high standards of cleanliness, organization, and compliance throughout the facility.

Lead Associate Trainer

Panera Bread
  • Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
  • Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
  • Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
  • Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Developed comprehensive training materials to onboard new team members quickly and efficiently.

Cashier

Bojangles'
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Cleaning Buildings

Novant Health
11.2011 - 07.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Cashier

Downtown Elementary School
10.2004 - 12.2004

My experience at downtown elementary school as a cashier was making sure the rocker was in order Monday thur Friday .the rocker provided names of students ID for lunch preparation fresh homemade food for the students and cleaning in the kitchen , counting register being and end of shift.

Education

None -

East Forsyth High
Kernersville, NC

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation

Timeline

Cleaning Buildings

Novant Health
11.2011 - 07.2012

Cashier

Downtown Elementary School
10.2004 - 12.2004

Assistant Manager

Panera Bread

General Manager

Panera Bread

Shift Supervisor Trainee

Panera Bread

Lead Associate Trainer

Panera Bread

Cashier

Bojangles'

None -

East Forsyth High
Arnita Jones