Arnold Alvarado
Richmond,TX
Summary
Reputable retail professional with a conscientious management style utilized to provide superior customer service and deliver results. Seeking a similar management position to bring over twenty years of experience and select strengths to the company. An opportunity to demonstrate dedication, ambition, effective development and leadership to the culture of your business.
Overview
18
18
years of professional experience
Work History
Overnight Coverage Lead
HEB Grocery Store
03.2020 - Current
- Optimized workflow efficiency by identifying areas for improvement and providing targeted coaching to team members.
- Coordinated special projects as needed, ensuring timely completion without disrupting daily operations or compromising customer experience.
- Maintained detailed records of nightly tasks completed while keeping upper-management informed about any critical issues or concerns.
- Supported company initiatives related to sustainability efforts, waste reduction programs, or energy conservation measures on-site during the night shift.
- Increased overnight productivity by implementing efficient task delegation and team management strategies.
- Implemented loss prevention measures during overnight hours, minimizing theft incidents and maintaining store security.
- Collaborated with daytime managers to ensure seamless transitions between shifts, promoting consistent store operations.
- Provided ongoing training opportunities to develop team members'' skills, empowering them for career advancement within the company.
Store Manager
PetsMart
02.2009 - 12.2019
- Key/Alarm holder to retail store grossing 8.6 million annually, with 4.6% sales comp overseeing 64 associates, 7 department leaders, 4 veterinarians/12 medical staff associates.
- Accountable for managing labor, conducting payroll, profit and loss control, sales metrics, on-boarding, training & development.
- Responsible for conducting Hazmat Certifications, Forklift Operator Certifications, OSHA train the trainer programs.
- Responsible for auditing weekly price changes, monthly signage, planogram integrity, receiving & replenishment while overseeing store inventory in SAP systems
- Responsible for auditing weekly price changes, monthly signage, planogram integrity, receiving & replenishment while overseeing store inventory in SAP system
- Ensure Merch. Sales, Conversion, Annual Turnover, Associate Safety, Labor, Operating Expenses & store OSAT metrics meet or exceeds on company scorecard
Assistant Financial Center Manager
Bank Of America
04.2006 - 12.2009
- Analyzed financial statements for accuracy, identifying discrepancies and making necessary adjustments.
- Advise clients in banking, home building, family planning, retirement and financial planning.
- Manage operations of banking center, ensure environment of excellence and accuracy.
- Develop and coach teammates to provide exceptional client experience.
- Partner with Merrill Edge Market Leader to grow client portfolios and small businesses
- Understand solutions BOA Provides to build relationships, promote inclusion, deepen skills, optimize expertise and provide industry leading resources.
Education
MBA - Business Administration And Management
University of Houston
Houston, TX12.2018
BBA - Marketing
University of Houston - Victoria
Victoria, TX05.2014
Associate of Science - Criminalistics And Criminal Science
Sam Houston State University
Huntsville, TX06.2005
Skills
- Analytical Thinking
- Process Improvement
- Project Planning
- Logistics Coordination
- Audit reporting
- Teamwork and Collaboration
- Inventory and Shrink Control
- Labor Forecasts/Tracking
- Profit & Loss
- Financial Planning
Timeline
Overnight Coverage Lead
HEB Grocery Store
03.2020 - Current
Store Manager
PetsMart
02.2009 - 12.2019
Assistant Financial Center Manager
Bank Of America
04.2006 - 12.2009
MBA - Business Administration And Management
University of Houston
BBA - Marketing
University of Houston - Victoria
Associate of Science - Criminalistics And Criminal Science
Sam Houston State University